Password Changed Email

  • vdivya51991

    (@vdivya51991)


    8 years, 4 months ago

    Hello,

    I tried changing the password via the front end ultimate member user profile page and clicked on update. However, i am not getting any email regarding the password change to my email. Please help me with the issue.

    Thanks,
    Divya

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    8 years, 4 months ago

    Hi @vdivya51991б

    Have you checked your spam folder?
    Do you have any plugins that send all outgoing emails via SMTP server.

    Regards.

    Thread Starter vdivya51991

    (@vdivya51991)

    8 years, 4 months ago

    Hello,

    Thanks for the reply. I have the checked the spam folder and there are no notifications.
    No, I don’t have any plugins of that sort. However, the password reset notifications works properly. Please suggest me with some other alternatives.

    Regards,
    Divya

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    8 years, 4 months ago

    Hi @vdivya51991,

    What version of the Ultimate member you have installed on your site?
    Have you tried to reset Emails and Notifications sections in Ultimate member -> Settings?

    Regards.

    Thread Starter vdivya51991

    (@vdivya51991)

    8 years, 4 months ago

    Hello Team,

    I am using UM 1.3.88. I have tried resetting the Emails and Notifications Sections, however the issue remains the same. What could be the next steps?

    Regards,
    Divya

    Thread Starter vdivya51991

    (@vdivya51991)

    8 years, 4 months ago

    Quick update: I have checked the error logs and there are no errors. I am suspecting that the ultimate member is not updating the password when trying to change. How to check if the plugin is updating properly? Thanks!

    Thread Starter vdivya51991

    (@vdivya51991)

    8 years, 4 months ago

    Hello Team,
    I have the pages assigned correctly, but i am still getting some issue as “One or more of your Ultimate Member pages are not correctly setup. Please visit Ultimate Member-> Settings to re-assign your missing pages.” Is that something because of that the ultimate member profile page is not working? Please help me with the issue. Thanks

    Thread Starter vdivya51991

    (@vdivya51991)

    8 years, 4 months ago

    Hello Team,

    It would be great if you could help with quick assistance as the users are not being able to update the profile. Thanks

    Thread Starter vdivya51991

    (@vdivya51991)

    8 years, 4 months ago

    Hello Team,

    I am stuck with this issue and cannot proceed further as I have no clue what’s happening. It would be great if you could provide a fix soon. Thanks

    Thread Starter vdivya51991

    (@vdivya51991)

    8 years, 3 months ago

    Hello Team,

    I am still waiting for your reply for the above issue. Thanks!

    Regards,
    Divya

    • This reply was modified 8 years, 3 months ago by vdivya51991.
Viewing 9 replies - 1 through 9 (of 9 total)

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