• Resolved trev68

    (@trev68)


    As admin I can attach a link, but as a contributor, as soon as you click the “add link” under the preview, everything disappears. This is happening on two separate sites on different servers. I updated one to 4.9.2 and the issue still exists.

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Thread Starter trev68

    (@trev68)

    It works perfect on BP 2.9.1 but as soon as I updated to 2.9.2 it stopped working.

    Plugin Support Laura – WPMU DEV Support

    (@wpmudev-support8)

    Hey @trev68,

    Hope you’re well.

    Did you try plugin conflict test and WordPress debug logging like I said in the previous thread? If you didn’t can you try that? If you try please let me know the results.

    For plugin conflict test, you just need to deactivate all plugins except BuddyPress and BuddyPress Activity Plus. For theme conflict test, you should activate default Twenty Seventeen WordPress theme.

    For WordPress debugging, you need to edit wp-config.php file and place these codes;

    /* Debug Settings */
    define('WP_DEBUG', true);
    define('WP_DEBUG_LOG', true);
    define('WP_DEBUG_DISPLAY', false);
    /* End of Debug Settings */

    Cheers,
    Oguz

    Thread Starter trev68

    (@trev68)

    I did all of the above testing and added the debug code. No log file was created so I tried

    /* Debug Settings */
    define(‘WP_DEBUG’, true);
    define(‘WP_DEBUG_LOG’, true);
    define(‘WP_DEBUG_DISPLAY’, true);
    /* End of Debug Settings */

    to see if it would show on screen. No luck so far

    Plugin Support Laura – WPMU DEV Support

    (@wpmudev-support8)

    Hey @trev68,

    Hope you’re well.

    Can you also try with other roles? Is there an only problem with contributor role or all other roles than admin.

    Cheers,
    Oguz

    Thread Starter trev68

    (@trev68)

    All other roles except Admin. Thanks for looking into this

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @trev68

    Hope all is well!

    I’ve tested the issue on my end and could not reproduce it. Would you please temporary allow to users with all Gmail domain extension to register on your site so we could see the issue?

    Please check, are there any usernames with non-latin characters registered on your site?

    Please advise,

    Kind regards,
    Nastia

    Thread Starter trev68

    (@trev68)

    Hey Nastia!
    You’re all set. This is my test site,but this problem is occurring on the live site as well. Thanks

    I am experiencing the same problem and am using the twenty seventeen theme.

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @trev68

    Hope you’re doing well!

    I could see the issue on your site. Would you please add the following code at the bottom of the functions.pgp file of your theme?

    add_filter( 'bp_bypass_check_for_moderation', 'bp_activity_check_activity_types_custom', 10, 4 );
    function bp_activity_check_activity_types_custom( $ret, $user_id, $title, $content ) {
    	if(stristr($content,'[bpfb_')){
    		return true;
    	}
    	return $ret;
    }

    If the issue will be resolved, please create a child theme and add the snippet in there. Otherwise the fix will be lost after theme’s update.

    @maitezm please try the snippet as well and if the issue will persist, open a new thread in support forums.

    Let me know how it went!

    Kind regards,
    Nastia

    Hey Nastia,

    It is working now with the added code and I created a child theme to include it as you suggested. Thank you for the support!!

    Maite

    Thread Starter trev68

    (@trev68)

    I tried the code in the main theme and in a child theme with no luck. WordPress updated to 4.9.4 today and it seems to be working again. If it stops I’ll let you know. Currently the fix code is commented out. Thanks

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @trev68

    Hope all is well!

    We’ve not heard from you in a while. I’ve marked this ticket as resolved for now, but if you need anything else at all, we’re here for you, please just reopen the ticket or create a new one.

    Have a good day and take care!

    Cheers,
    Nastia

    Thread Starter trev68

    (@trev68)

    Still not working

    Plugin Support Laura – WPMU DEV Support

    (@wpmudev-support8)

    Hey @trev68,

    Hope you’re well.

    In your previous message, you mentioned: “it seems to be working again”. So can you explain; after which steps the link share stopped working?

    Cheers,
    Oguz

Viewing 14 replies - 1 through 14 (of 14 total)

The topic ‘Users link stopped working’ is closed to new replies.