Hello, Jessie.
Thank you for your request.
We need more info about this issue.
Please, mark records in your Anti-Spam Log if our service made wrong decision:
Your Anti-Spam Log [ https://cleantalk.org/my/show_requests?int=week ] —> choose your website in the pop-down menu —> there are buttons “Spam” and “Not Spam” under every record —> mark records using these buttons.
The guide is here: https://cleantalk.org/faq#feedback_spam
We ask you to mark at least several records if there are too many of them.
For each mark you get 1 bonus day to your subscription and we update our database and get feedback for analysis.
We apologize for the inconveniences caused.
Write back anytime.
Best regards.
Ok. I will do this. There are over 1,000 approved that are actually spam and it looks like they are already in the list of known spammers. I will go through and mark them as spam, but my question is, could the hackers have made a rule to tell the plugin to allow it… this just started happening in the past couple of days.
Thank for your cooperation!
Base upon our experience it happens when spammers start to use fresh IPs or e-mails. And in about 24 hours they all will be blacklisted by our filters.
They can not make rule to bypass filters as there are many tests from the side of the CleanTalk plugin and from the side of the CleanTalk Cloud.
Additionally we give you a Security Licence for free. Your Security Licence will end simultaneously with your Anti-Spam Licence.
Security plugin features are listed here:
https://cleantalk.org/help/security-features
Please, follow this guide to install the Security Plugin if you need it:
https://cleantalk.org/install?platform=wordpress-security
The plugin’s WordPress catalog page is here:
https://wordpress.org/plugins/security-malware-firewall/
Best wishes.
Ok. I will install it if I ever find the breech. I can only access via ftp and the database right now because my hosting service shut me down. So I can’t do anything from the WordPress interface right now. I was just hoping for some direction in finding the source of the problem.
Hello, Jessie.
Thank you for your cooperation.
We are investigating these spam requests and contact you on results as soon as we can.
Please, wait.
Sorry for the inconveniences.
Best regards.
Thank you. Please let me know what you find out.
Yes, sure. We will inform as soon as we solve this.
Hello,
We made changes to your filters. Please check now.
Write to us anytime.
Best regards
