Error Message Security by CleanTalk

  • Resolved PeppermintMochaPatty

    (@peppermintmochapatty)


    8 years, 3 months ago

    Just downloaded and purchased security for up to 3 websites. One of the websites I maintain is giving me this error message:

    2017-12-27 08:56:41: Error occured while sending sending security logs. Error: SERVER_ERROR NO: 11 MSG: Service disabled, please go to Dashboard https://cleantalk.org/my?product_id=4
    2017-12-27 08:40:49: Error occured while updating firewall. Error: SERVER_ERROR NO: 11 MSG: Service disabled, please go to Dashboard https://cleantalk.org/my?product_id=4

    Please advise on how I can resolve this eror message

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support amagsumov

    (@amagsumov)

    8 years, 3 months ago

    Hello.

    Thank you for your request.

    Please, copy-paste your question about CleanTalk account and service here:
    https://cleantalk.org/my/support/open

    WordPess.org Support Forum is for plugins only.

    Sorry for the inconveniences.

    Best regards.

    Thread Starter PeppermintMochaPatty

    (@peppermintmochapatty)

    8 years, 3 months ago

    When I follow the links provided and click on the “Open support ticket” it brings me right back to this forum. And I’m trying to get help with the plugin I purchased.

    Plugin Support amagsumov

    (@amagsumov)

    8 years, 3 months ago

    Please, check that you are using the correct access key for Security plugin.
    Make note that Security plugin and Anti-spam plugin are the different plugins and services.

    You can open support ticket here:
    https://cleantalk.org/my/support/open

    Write back any time.

Viewing 3 replies - 1 through 3 (of 3 total)

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