using runtime: html5

  • Resolved Michael

    (@bazzarello)


    8 years, 6 months ago

    Hello,

    I had not used my Nextgen for some time and now I noticed that there is a mistake. When doing upload the message “Object” appears. And when you hover the mouse over the button it starts sending the message “using runtime: html5”.

    The fact is that I am not able to upload images.

    I have been installing previous versions and only version 2.2.1 is working properly.

    Could you help me solve this problem?

    Note: I also installed version 2.2.20 that you provided through a link, but it is also presenting the same problem.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Imagely

    (@imagely)

    8 years, 6 months ago

    @bazzarello – Please update to the current release 2.2.30 and also make certain all of your other active plugins, your current theme, and WordPress itself are all up-to-date.

    Thanks!

    – Cais.

    Thread Starter Michael

    (@bazzarello)

    8 years, 6 months ago

    Hello @imagely,

    Thanks for the feedback!

    Yes, I had already done that. I always leave WordPress and the plugins up to date. However, I had been updating the NextGen Gallery and had not noticed this error yet. Only yesterday that I needed the plugin that I noticed the error.

    When I installed the latest version (2.2.30) I still deactivated all the plugins to see if there was any incompatibility, but it still did not work.

    Do you have any tips?

    Here are the details of my site:

    Server Settings

    Operating System: Linux (64 Bit)
    Server: Apache / 2.4.7 (Ubuntu)
    Memory usage: 68.03MByte
    MYSQL Version: 5.5.46-0ubuntu0.14.04.2
    SQL Version: Not Defined
    PHP version: 5.6.30-7 + deb.sury.org ~ trusty + 1
    PHP Safe Mode: Off
    PHP Allow fopen URL: On
    PHP memory limit: 3000
    PHP Max Load Size: 64M
    PHP Max Post Size: 64M
    PCRE Backtracking Limit: 1000000
    PHP Max Script Run Time: 180s
    PHP Exif Support: Yes (V1.4)
    IPTC PHP Support: Yes
    PHP XML support: Yes
    Graphic library

    GD Version: 2.2.3
    FreeType Support: Yes
    FreeType Linkage: with freetype
    T1Lib Support: No
    GIF Read Support: Yes
    GIF Create Support: Yes
    JPEG Support: Yes
    PNG Support: Yes
    WBMP Support: Yes
    XPM Support: Yes
    XBM Support: Yes
    WebP Support: Yes
    JIS-mapped Japanese Font Support: No

    Plugin Contributor Imagely

    (@imagely)

    8 years, 6 months ago

    @bazzarello – Please send us a Bug Report (https://imagely.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site.

    Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible.

    Thanks!

    – Cais.

    Thread Starter Michael

    (@bazzarello)

    8 years, 5 months ago

    Sent!

    Thank you! I’m waiting..

    Plugin Contributor Imagely

    (@imagely)

    8 years, 5 months ago

    @bazzarello – Thanks! Let’s carry on in that Bug Report conversation for the time being.

    – Cais.

Viewing 5 replies - 1 through 5 (of 5 total)

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