WordPress update has failed to complete

  • adablurr17

    (@adablurr17)


    8 years, 3 months ago

    I am a very new and very inexperienced WordPress user. I had our business website overhauled, and changed from an html site (which I built and managed using Dreamweaver for many years) to a WordPress platform. This was done by an outside party, and was done in hopes of improving our SEO and reach in the new and ever-changing markets.

    Word[Press tells me that our release is out of date – but I cannot get it to update. The following is the info I am getting back.

    ********************
    Downloading update from https://downloads.wordpress.org/release/wordpress-4.9.1-no-content.zip…

    Unpacking the update…

    The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.: wp-admin/includes/update-core.php

    Installation Failed
    ******************************
    I am on an older computer, running under Windows XP Pro, and using Firefox version 52.5.2 (32-bit) and do not know if this is part of my issue.

    any advice or help would be much appreciated!

    • This topic was modified 8 years, 3 months ago by adablurr17.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • kjodle

    (@kjodle)

    8 years, 3 months ago

    It is usually due to wrong file permissions. See this page in the codex for help on what those permissions should be and how to change them:

    https://codex.wordpress.org/Hardening_WordPress#File_Permissions

    Even under Windows XP, you should have some sort of ftp client available (or Putty) to change those permissions.

    As an aside, please update to a computer with a modern operating system. XP is past end of life and has known security vulnerabilities. If you can access your website through your computer, hackers could as well.

    • This reply was modified 8 years, 3 months ago by kjodle. Reason: Edited aside
    Moderator t-p

    (@t-p)

    8 years, 3 months ago

    Also, please install the health check plugin and review the findings for any clue.

    Thread Starter adablurr17

    (@adablurr17)

    8 years, 3 months ago

    Well, I am truly bogged down now. I went in through my hosting service providers cPanel and uploaded the new version of WordPress – or so it said.
    NOW I cannot open the website. AT ALL>
    http://www.Arena-Rehab.com is gone.
    Tried from various directions – once in a while a FEW pages will show up on my phone, but on PC it isn’t happening.
    I am currently on the NEW computer running under freshly updated Firefox and Windows 10, so that part of the issue should be gone.
    I will check in with the hosting service and see what they say, but this one seems to be all WordPress oddity – it locked up in the middle of adding an image to a page I was editing (actually just rearranging images that had already been on the page) and from there on the site was just GONE….
    If I cannot get to the site I know of no way to edit any settings OR check or add plugins.
    At least I did do a backup before I started editing so all is not lost – I hope!

Viewing 3 replies - 1 through 3 (of 3 total)

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