Publicize No Longer Connecting

  • Resolved stevenmayjr

    (@stevenmayjr)


    8 years, 7 months ago

    On several of the sites I manage publicize is no longer successfully connecting to the social media accounts. It goes through all the steps and then popup an error at the end.

    500 status code for “POST /sites/101919657/publicize-connections/new”

    I have tried deleting Jet Pack after deactivation and reinstalling from both download and the WordPress add plugin GUI and nothing changes. I have 1 site at GoDaddy and several on a 1 and 1 Cloud server and Im seeing the issue with several domains. The site at GoDaddy is on a generic theme, while all of the sites on my cloud server typically use Divi.

    The page I need help with: [log in to see the link]

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  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    8 years, 7 months ago

    Jetpack uses your site’s XML-RPC file to communicate with WordPress.com. Unfortunately I cannot access that file on your site at the moment:
    https://www.waggywalkys.com/xmlrpc.php

    If you use a security plugin to block access to the file, you’ll need to configure it to allow incoming and outgoing connections to /xmlrpc.php.

    If you do not use such plugin, you’ll want to contact your hosting provider and ask them if they currently block access to your site’s XML-RPC file.

    I hope this helps. Please get in touch again if you have any questions.

Viewing 1 replies (of 1 total)

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