Hi, @panagiotissynetos,
Could we have a closer look at this? Please contact our team using this form (select “I have a pre-sales question” and the form will appear).
Also, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.
Thank you in advance!
Hi,
I am also receiving this same exact error.
Thanks for your support.
Pete
Hi Peter,
We have received the form from the previous customer. We will check the problem and will post the solution also here.
Thank you! Have a nice day!
I have similar problem with website: http://pracowniafenix.pl/
While clicking on video thumbnail the lightbox opens, but there is no video… it used to work before the wordpress aupdate… It doesn’t work on chrome and opera browser, on firefox, ie and edge it’s fine.
Can you please help me to fix this issue?
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This reply was modified 8 years, 1 month ago by
Karolina.
Hi,
The cause of the issue is most probably conflict with the theme that you are using.
Could you please try to change the theme of the webpage to see whether the issue may occur with some other theme too?
It may also be a conflict with other Plugins, please deactivate all the Plugins, and see if it works properly. If there is no issue with the Lightbox, please activate other plugins one by one, and see which causes the problem.
Thank you! Have a nice day!