Hi Gopi,
Did you assign the ticket to the agent? This issue will happen if you are replying with out assigning the ticket to the agent.
Let us know if the issue persists.
Regards
Gowtham
Hi Gopi,
Please share a screenshot for us to understand and resolve the issue quickly. Ideally, if the ticket is assigned to the agent. Report view and Agent view will have the number of replies handled by the same agent.
Regards
Gowtham
Hi Gopi,
The Agent who replied the ticket is itsupport@***.com however you see the report for the Agent krish.***@gmail.com . Please see the report for agent itsupport@***.com
Regards
Gowtham
so in which case it will shows in krish.***@gmail.com agent?
Hi Gopi,
Please login with Agent krish.***@gmail.com and reply to the ticket.
Regards
Gowtham
yes i was logedin .
tell me.
Hi Gopi,
Please log in and reply to the ticket. Reply count will be marked for the logged in Agent.
Regards
Gowtham
