• Resolved brandshepherd

    (@brandshepherd)


    Sermon audio no longer plays. We saw the alert banner regarding the need to upgrade PHP to 5.6 for Sermon Manager, and did so – the site runs PHP 5.6 now. However, audio still doesn’t play, and the alert banner is still displaying. It’s as though the plugin can’t see the newly upgraded PHP 5.6. I waited 24 hours before posting this, thinking it might be a propagation thing. What can be done?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hey, @brandshepherd,

    The issue is that sermon audio does not exist on specified URL (https://u225591529.dl.dropboxusercontent.com/u/225591529/Psalm-15.mp3).

    Please check the URL, update it and try again

    Thanks

    Thread Starter brandshepherd

    (@brandshepherd)

    Thanks! I see the audio issue: we used a Public folder from Dropbox to share MP3 audio, and as of 9/1/17 they shut off Public folders. So ALL URLs site-wide no longer work.

    However, that doesn’t solve the PHP problem. Dropbox or not, SM still sees a version of PHP that we are no longer running. Any thoughts on that?

    Ah, yes. Dropbox shut down public file sharing, I forgot about that.

    And actually, we recently handled the migration for another client from Dropbox to Amazon S3, with complete data synchronization – visitors won’t notice a difference. We can do the same for you, for a small fee, if you are interested 🙂

    Regarding PHP problem, Sermon Manager is using an official variable to check PHP version, so there should be no issues in our code.

    I would recommend contacting your hosting provider to double check their PHP settings.

    By the way, what does the notice say that your PHP version is?

    Thread Starter brandshepherd

    (@brandshepherd)

    Thanks – please email me with fee information for S3 migration. I have a few questions about that in terms of how future audio is handled. dan@brandshepherd.com

    The error message we see is:
    “You are running PHP 5.4.45, but Sermon Manager recommends PHP 5.6.0. If you encounter issues, update PHP to a recommended version and check if they are still there.”

    Before my OP here, I checked with hosting first. We use a small hosting provider that tends to be more attentive to details like this than the big discount hosts. So all good there. They pointed us to it being a plugin issue, so we’re stuck in the “their fault…no, their fault” loop between creator and host :\

    Sure, I’ll write you an email with an offer shortly.

    About PHP warning, the error-prone way to check PHP is to follow these instructions: https://codex.wordpress.org/Finding_Server_Info

    Also, some hosts have weird per-directory PHP settings, so your website is using PHP 5.6, but Sermon Manager directory is maybe set to use PHP 5.4.45. (for example), so I would recommend to check those rules as well, if they exist.

    (Also, if you don’t mind, it would be great to follow those instructions I sent, but to put one file in website root directory (where wp-content, wp-admin and wp-includes directories are), and one file in wp-content/plugins/sermon-manager-for-wordpress/, and to check PHP versions for both)

Viewing 5 replies - 1 through 5 (of 5 total)

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