start chat box keeps popping up when

Hi there

Thank you for getting in touch with us.

Please go to ‘Live Chat’ -> ‘Settings’ -> ‘Custom Scripts’ and add the following JavaScript into the ‘Custom JS’ field:

jQuery(document).on('wplc_animation_done', function(){
    var should_hide = Cookies.get('wplc_prevent_popup');    
    if( should_hide == '1' && typeof should_hide != 'undefined' ){
      jQuery("#wplc_hovercard").hide();
    } else {
        jQuery("#wplc_hovercard").fadeIn();
      jQuery("#wp-live-chat-header").addClass('active');
    }
    jQuery("#wp-live-chat-header").on("click", function(){
        if( jQuery(this).hasClass('active' ) ){
            var permanently_closed = Cookies.get( 'wplc_prevent_popup' );
            if( typeof permanently_closed == 'undefined' ){
                Cookies.set('wplc_prevent_popup', 1, { expires: 1, path: '/' });
            }
        }
    }); 
});

This will prevent the hover card from showing up after the visitor has closed it.

I hope this helps?