Nothing but problems

  • yogi101

    (@yogi101)


    8 years, 8 months ago

    I have used this product now for 8 months and not once did the restore work as advertised.At one point I paid them $99 for them to do the restore because my client was furious. I tried my last lic. for premium on my own site and could NOT get it to work. My site was down. I downloaded “WPClone” which has not been tested with my theme, but I used to use it in the past and low and behold in less then 5 minutes my cloning was done. These people have taken $198 from me for $99 fro software that does NOT work correctly. On a previous site I went to updraft backup because after 3 days of support and not working site I needed to make a client happy. It worked first try…I really don’t understand how they have so many good reviews…Maybe because support is friendly..
    Rob
    15 year web designer…

Viewing 1 replies (of 1 total)
  • Plugin Author Chris Simmons

    (@cssimmon)

    8 years, 8 months ago

    Rob,
    As a web designer I am sure you are aware that every WordPress install is unique. This because every site could have different WordPress versions, PHP versions, plugins, themes, and even the version of the plugin and themes installed. Additionally there are many hosting providers each with different challenges. So frankly its impossible to write a plugin, any plugin, that works on every install. We do our best to create a plugin that works for as many people as possible but there are some customers where we run into trouble and it appears you are one. When that happens my support team will do everything they can to help, including restoring, migrating, cloning etc the customers site manually. This is why you see so many great reviews.

    Sorry we weren’t a good fit for you and glad you found one that works with your environment.

    Thanks for the feedback.

    Chris

Viewing 1 replies (of 1 total)

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