No data since 10th July

  • Resolved mookie4a4

    (@mookie4a4)


    8 years, 10 months ago

    Hello

    All conversion data has stopped since the 10th of July.
    I’ve not changed anything on the site including the theme pages.

    Any help would be great, cheers!

    Matt

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Conversios

    (@tatvic)

    8 years, 10 months ago

    Hi Matt,

    Thank you for contacting us!

    We’ll definitely help you troubleshoot this issue for your store; for that, we request you to share the following access with us:

    • Your Store URL (where you’ve installed our plugin)
    • View level access of your analytics account at analytics2(at)tatvic(dot)com

    Hope to hear you soon!

    Thanks & Regards!

    Thread Starter mookie4a4

    (@mookie4a4)

    8 years, 10 months ago

    Thanks, email sent!

    rickygremlin

    (@rickygremlin)

    8 years, 10 months ago

    I am having the same issue but starting on July 12th. Can I shoot an email to you as well?

    Thanks!

    taniaL

    (@tanial)

    8 years, 10 months ago

    Hello, Same issue here. I have install your plugin on over 10 websites now and i lost data since July 12th. Can you please send us a fix for this?

    It’s really important!

    Thank you in advance

    Plugin Author Conversios

    (@tatvic)

    8 years, 10 months ago

    Hi Ricky & Tania,

    Thank you for contacting us!

    We’ll definitely help you troubleshoot this issue for your store; for that, we request you to contact us at analytics2(at)tatvic(dot)com & share the following access with us:

    • Your Store URL (where you’ve installed our plugin)
    • View level access of your analytics account on the above id

    Hope to hear you soon!

    Thanks & Regards!

    taniaL

    (@tanial)

    8 years, 10 months ago

    Thank you very much for your help, but it could be great if you can send me instructions of how to fix it by myself. I have more websites and it’s not right if i send you an email every time i have problem.

    Thank you very much,

    Thread Starter mookie4a4

    (@mookie4a4)

    8 years, 10 months ago

    Wow so I just found out that my problem was this:

    PHP Fatal error: Uncaught Error: Call to undefined method WC_Order::get_currency() in /wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/wgact.php:38

    Causing the thank you page to bork before tracking.

    Plugin Author Conversios

    (@tatvic)

    8 years, 10 months ago

    Hi Matt,

    Thank you for the confirmation! 🙂

    Regards!

    alekv

    (@alekv)

    8 years, 10 months ago

    Hi

    The WooCommerce AdWords Conversion Tracking plugin has been updated and now supports again WooCommerce versions < 3.0

    Regards
    Aleks

    • This reply was modified 8 years, 10 months ago by alekv.
Viewing 9 replies - 1 through 9 (of 9 total)

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