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  • Dear armedias,

    Thanks for your post and for the provided link.
    We have checked your website in Chrome and the gallery was displayed correctly when we have opened the page for the first time: http://prntscr.com/fu9kyf
    May we kindly ask you to inform in which environment (browser and it’s version, device if it is not a PC etc.) have you faced the issue? It will be great if we are able to duplicate the same problem on our end using the same environment.

    We will wait for your reply.
    Thanks in advance

    Thread Starter armedias

    (@armedias)

    Thank you for your reply.

    We also use Chrome (v.59.0.3071.115 64bits) and we tested the page on several computers. (pc Win 7, Win 10).
    We use the same configuration.
    This is what we have:
    https://prnt.sc/fua3hz

    Thanks for your help.

    Dear armedias,

    Thank you very much for providing details.
    Unfortunately, we are not able to detect and reproduce the issue from our side despite the fact that we are testing the gallery on the same environment.
    We will be grateful if you Contact us to our email address or use LiveChat (available 9.30-18.30 GMT+4 time zone), so that we could get more details on this issue and try to fix it as soon as possible.
    Please, include the link to this support thread in your email.
    We will wait for it.
    Thanks in advance

    Dear armedias,

    It has been a week that we have got no reply from you.
    If you issue is still actual, then please, contact us and we will try to resolve it within a short period of time.
    Feel free to reply at any time with more information on this issue or un-resolve the topic if you do return to the ticket with a reply.

    Thanks in advance

Viewing 4 replies - 1 through 4 (of 4 total)

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