syncing is not working as expected

  • Resolved vaibhavtbtb

    (@vaibhavtbtb)


    9 years, 2 months ago

    Installed latest version of plugin. connected my store to mailchimp with API key. updated address and selected list. But nothing happened on “sync” tab . no re-sync button.it just shows as below

    Account Connected: mailchimp account name
    List Connected: woocommerce list
    Products: 0/435
    Orders: 0/249

    my wp environment status report is:

    Environment
    Home URL: http://www.siteneme.com
    Site URL: http://www.sitename.com
    WC Version: 2.2.10
    WC Database Version: 2.2.10
    WP Version: 4.3.11
    WP Multisite Enabled: No
    Web Server Info: Apache
    PHP Version: 5.6.30
    MySQL Version: 5.5.51
    WP Active Plugins: 26
    WP Memory Limit: 40 MB – We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP
    WP Debug Mode: No
    WP Language: en_US
    WP Max Upload Size: 64 MB
    PHP Post Max Size: 64 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    SUHOSIN Installed: No
    WC Logging: Log directory (/home2/webcool/public_html/sitename.COM/wc-logs/) is writable.
    Default Timezone: Default timezone is UTC
    fsockopen/cURL: Your server has fsockopen and cURL enabled.
    SOAP Client: Your server has the SOAP Client class enabled.
    WP Remote Post: wp_remote_post() was successful – PayPal IPN is working.
    Locale
    decimal_point: .
    thousands_sep: N/A
    mon_decimal_point: N/A
    mon_thousands_sep: N/A
    Plugins

    Installed Plugins: Alpine PhotoTile for Instagram by the Alpine Press version 1.2.7.7,
    WooCommerce CCAvenue gateway by mRova version 1.2.4,
    Contact Form 7 by Takayuki Miyoshi version 4.3,
    Google Tag Manager for WordPress by Thomas Geiger version 1.2,
    Easy WP SMTP by wpecommerce version 1.2.3,
    Enable Media Replace by Måns Jonasson version 3.0.4,
    Eggplant 301 Redirects by Shawn Wernig http://www.eggplantstudios.ca version 2.3.0,
    Formilla Live Chat by Formilla.com version 1.1,
    Google XML Sitemaps by Arne Brachhold version 4.0.8,
    WPBakery Visual Composer by Michael M – WPBakery.com version 4.3.4,
    MailChimp for WooCommerce by MailChimp version 2.0.0,
    Options Framework by Devin Price version 1.8.4,
    Overwrite Uploads by Ian Dunn version 1.1,
    Popup Builder by Sygnoos version 2.5.9,
    Popup with fancybox by Gopi Ramasamy version 2.2,
    Revolution Slider by ThemePunch version 4.6.0,
    SEO Ultimate by SEO Design Solutions version 7.6.5.8,
    Sucuri Security – Auditing, Malware Scanner and Hardening by Sucuri, INC version 1.7.13,
    WC Secondary Product Thumbnail by Hendy Tarnando version 1.0.3,
    Woo Multi Currency by Cuong Nguyen and Andy Ha (tuhn@villatheme.com) version 1.3.2,
    WooCommerce by WooThemes version 2.2.10,
    WordPress Importer by wordpressdotorg version 0.6.1,
    WP Log Viewer by Maxwell Berkel version 1.1.0,
    WP Super Popup by WP Plugins Pro version 1.1.2,
    YITH WooCommerce Compare by Yithemes version 2.0.4,
    YITH WooCommerce Wishlist by Yithemes version 2.0.12
    Settings
    Force SSL: No
    WC Pages
    Shop Base: #5 – /shop/
    Cart: #6 – /cart/
    Checkout: #7 – /checkout/
    My Account: #1503 – /my-account-2/
    WC Taxonomies
    Product Types: external (external), grouped (grouped), simple (simple), variable (variable)
    Theme
    Theme Name: WP-Fitshop
    Theme Version: 1.5 Updated 10-10-2014
    Theme Author URL: http://themeforest.net/user/Opal_WP/?ref=dancof
    Is Child Theme: No
    WooCommerce Support: Yes.

    I know it just plugin conflict or hosting/ wp environment requirements problem. help me to figure it out.

Viewing 3 replies - 1 through 3 (of 3 total)
  • mcsupport

    (@mcsupport)

    9 years, 2 months ago

    Hey there @vaibhavtbtb,

    Thanks so much for providing all that detailed information upfront. Taking a look over this information, it does look like the version of MySQL being used needs to be at least version 5.6 or greater. I would first update that and see if the issue persists.

    If you’re still seeing issues, I would try disabling all other plugins except for WooCommerce and MailChimp For WooCommerce which will help us verify if there is a plugin conflict at play here.

    If you continue seeing issues or need some further help, please let me know!

    – Malachite

    Thread Starter vaibhavtbtb

    (@vaibhavtbtb)

    9 years, 2 months ago

    Thanks@mcsupport for your quick reply . Looking forward and going through next level research and tests.

    mcsupport

    (@mcsupport)

    9 years, 2 months ago

    No problem @vaibhavtbtb!

    Feel free to keep us updated. We’re glad to help out.

    – Malachite

Viewing 3 replies - 1 through 3 (of 3 total)

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