Server returns 403 when clicking on ICon

  • onmccarthy

    (@onmccarthy)


    9 years ago

    My hostpapa.co.nz host returns 403 error code when a user clicks on a map ICON.

    The error message I get on Google Crome Developer Tools console is:

    /?geo_mashup_content=geo-query&map_name=gm-map-1&object_name=post&object_ids=126 Failed to load resource: the server responded with a status of 403 (Forbidden)

    I copied my application from my host to my PC local Host and it works perfectly so I suspect the error is related to setting on my host.

    The site is urbansketching.huttartsites.co.nz. The map containing the icons is under menu locations sketch map.
    I am running Geo MAshups 1.10.0 and wordpress 4.7.4

    Is there a setting that my host should be setting?

Viewing 1 replies (of 1 total)
  • xenosa

    (@xenosa)

    8 years, 11 months ago

    Hello there,

    It has been a while since you asked the question but I had the same issue with my site and I found a solution, so I wanted to share it with you.

    It is a hosting side error, not related to the plugin.

    The configuration of ModSecurity (in your server) matches the url pattern and denies access. If you want/can to see your logs in the server you will find something like this: ModSecurity: Access denied with code 403 (phase 2). Pattern match “(?i:\\\\b(?:t(?:able_name\\\\b|extpos[^a-zA-Z0-9_] ….

    To fix this you have to configure the ModSecurity. Try to give the url pattern to your hosting provider and ask to be removed/excluded from the rules.
    Also check the SSL/TLS support general configuration.

    Hope this helps,
    Alex

Viewing 1 replies (of 1 total)

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