HTTP Error 500

  • goomba71

    (@goomba71)


    9 years, 1 month ago

    Hello, I updated something last week, I honestly can not remember what it was I updated, I am not sure if it was the WordPress itself, or woo commerece, but I think it was one of the 2, is there somewhere i can look and see what I may have updated?

    Anyhow, ever since I did the update and log into the admin portion of the website, click on products, then if I click on “Edit” it takes me to a screen that says… HTTP ERROR 500.

    I have tried searching to try and fix the error myself, but honestly I am not sure I understand everything I am reading.I have tried clearing the cache, pushed Control F5 and all that kind of stuff, but it has not helped or cured the problem.

    I apologize in advance, I am not a website, admin, techy kind of guy, I am a Parts/Shop/Technician manager and this whole website has been pretty much put in my basket.

    Cheers & thanks for any help

    Alex Seath
    http://www.geco.ca

    • This topic was modified 9 years, 1 month ago by goomba71. Reason: thought of more to add
Viewing 15 replies - 1 through 15 (of 18 total)
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  • luckychingi

    (@luckychingi)

    9 years, 1 month ago

    Do you have access to the logs on the web server?

    Thread Starter goomba71

    (@goomba71)

    9 years, 1 month ago

    no but I can ask one of the guys in our office, he maybe able to get them.

    luckychingi

    (@luckychingi)

    9 years, 1 month ago

    please try that, the logs can give you the exact information about the cause of this error.

    Thread Starter goomba71

    (@goomba71)

    9 years, 1 month ago

    no i cant it is not hosted on our server.

    luckychingi

    (@luckychingi)

    9 years, 1 month ago

    Do you have access to Cpanel?

    Thread Starter goomba71

    (@goomba71)

    9 years, 1 month ago

    Yes, never used it, but I have the login info

    luckychingi

    (@luckychingi)

    9 years, 1 month ago

    Cpanel also have a section for error logs. Search for error and click the link

    It should display the last few lines of the error logs

    Thread Starter goomba71

    (@goomba71)

    9 years, 1 month ago

    when I do that I get one that says “metric” and when i click on it it doesnt show any errors, and the other one says “advanced”, when I click on that it shows errors but It means nothing to me

    luckychingi

    (@luckychingi)

    9 years, 1 month ago

    can you post a few lines?

    Thread Starter goomba71

    (@goomba71)

    9 years, 1 month ago

    below is what i see when i clicked on the “advanced” errors

    Edit Error Pages for: geco.ca

    Edit Common Error Codes
    Show All HTTP Error Status Codes
    Click one of the common error pages below to edit:

    400 (Bad request)
    401 (Authorization required)
    403 (Forbidden)
    404 (Not found)
    500 (Internal server error)

    Thread Starter goomba71

    (@goomba71)

    9 years, 1 month ago

    And below are what I see when I click on “show all HTTP error Codes”

    400 (Bad request)
    401 (Authorization required)
    402 (Payment required)
    403 (Forbidden)
    404 (Not found)
    405 (Method not allowed)
    406 (Not acceptable)
    407 (Proxy authentication required)
    408 (Request timeout)
    409 (Conflict)
    410 (Gone)
    411 (Length required)
    412 (Precondition failed)
    413 (Request entity too large)
    414 (Request URI too large)
    415 (Unsupported media type)
    416 (Request range not satisfiable)
    417 (Expectation failed)
    422 (Unprocessable entity)
    423 (Locked)
    424 (Failed dependency)
    500 (Internal server error)
    501 (Not Implemented)
    502 (Bad gateway)
    503 (Service unavailable)
    504 (Gateway timeout)
    505 (HTTP version not supported)
    506 (Variant also negotiates)
    507 (Insufficient storage)
    510 (Not extended)

    luckychingi

    (@luckychingi)

    9 years, 1 month ago

    http://imgur.com/a/qGypx

    Check for errors not error pages

    Thread Starter goomba71

    (@goomba71)

    9 years, 1 month ago

    I type in Errors in the “find Functions” box at the top I get under “Metrics” a picture of a pad of paper( thats what it looks like) with a Red exclamation (!) mark in it. When I click on that it takes me to a new page that says at the top .. ” Last 300 Error Log messages in reverse order” with a big grey box below it, but nothing is listed in the grey box

    luckychingi

    (@luckychingi)

    9 years, 1 month ago

    Can you edit any post?

    Thread Starter goomba71

    (@goomba71)

    9 years, 1 month ago

    nope

Viewing 15 replies - 1 through 15 (of 18 total)
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