Email confirmation not working

Resolved eeverest
(@eeverest)

9 years, 3 months ago

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Здравствуйте. Не приходит никаких уведомлений на почту – как клиенту, так и продавцу. Другие уведомления с ВордПрес приходят без проблем. В чём может быть проблема?
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Hello. Do not come any notification to email – as a customer and seller. Other notifications WordPress come without problems. What could be the problem?
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Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support Imran – WPMU DEV Support
(@wpmudev-support9)

9 years, 3 months ago

Hello @eeverest,

I hope all is well!

I’ve tested the Appointments on my site and can’t replicate the same. First, please make sure that the Send Confirmation email to “Yes” from Appointments > Settings > General.

Please enable “Log Sent email Records” from Appointments > Settings > General under the Notification Settings:

Try to book an appointment and check the Appointments > Settings > Logs for sent emails.

Note, when confirming pending appointments, check the “(Re)send confirmation email” option to send the notification email.

Let me know how it goes!

Cheers,
Nastia

Thread Starter eeverest
(@eeverest)

9 years, 3 months ago

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У меня такие настройки. Не работает!
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I have such settings. Does not work!
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Plugin Support Imran – WPMU DEV Support
(@wpmudev-support9)

9 years, 3 months ago

Hello there @eeverest

Would you please make sure that there is no conflict with another plugin?
Deactivate all the plugins, leave only the Appointments+ activated. Book an appointment and check if the notification email is sent.

If everything works, activate one plugin at a time to find the one that might be causing this.

Also, would you please share a link to your site?

Kind regards,
Nastia

Thread Starter eeverest
(@eeverest)

9 years, 3 months ago

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Я выключил все плагины, оставив только Назначения+ активированным, но это не решило проблему. Адрес моего сайта: http://oqrooms.com.ua
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I turned off all plugins, leave only the Appointments+ activated, but it does not solve the problem. Address of my site: http://oqrooms.com.ua
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Plugin Support Imran – WPMU DEV Support
(@wpmudev-support9)

9 years, 3 months ago

Hello @eeverest,

Thank you for sharing a link to your site. I’ve troubleshot it a little bit further and it seems like the appointments are created with no service provider assigned.

Please create a dummy service provider from Appointments > Settings > Service Providers and assign a service to this provider:

On the appointments page instead of [app_schedule] use the [app_schedule worker="15"] where 15 is a user ID of the service provider.

Once the appointment is assigned t a service provider the confirmation email should be sent.

Let me know how it went!

Cheers,
Nastia

Thread Starter eeverest
(@eeverest)

9 years, 3 months ago

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Я сделал правильно? Кажется, не помогло.
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I did the right thing? It seems, did not help.
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Plugin Contributor Amin – WPMU DEV Support
(@wpmudev-support2)

9 years, 3 months ago

Hello eeverest,

Please remove all the dots “…” from your shortcodes. They should not be there.
Then please try this: to Appointments -> Settings -> General tab and assign dummy service provider to real user.

Please see there that dummy provider cannot be the same as user you are selecting in “Assign dummy service providers to”.

I would also you to check if you are getting any other WordPress emails – like password reset email.

kind regards,
Kasia

Thread Starter eeverest
(@eeverest)

9 years, 3 months ago

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Я удалил точки с кода. Плагин отправляет с wordpress@site.com? Уведомления о обновлениях приходят.
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I removed the dots with the code. The plugin sends from wordpress@site.com? Notifications of updates are coming.
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Plugin Contributor Amin – WPMU DEV Support
(@wpmudev-support2)

9 years, 3 months ago

Hello eeverest,

The plugin sends from wordpress@site.com?

It is WordPress who sends emails – and that is default address that is used.
You can change that by using SMTP plugin
– https://srd.wordpress.org/plugins/wp-mail-smtp/
– https://srd.wordpress.org/plugins/easy-wp-smtp/

If issue with sending emails is resolved, could you mark thread as “solved”? Thank you! 🙂

kind regards,
Kasia