Please Help – I did something dumb!

  • Resolved lcg470

    (@lcg470)


    9 years, 6 months ago

    I downloaded, installed and activated the Portfolio Gallery. The sample with your data worked fine. And I created a new portfolio and it was working (displaying correctly) as well. Then I started to modify the permlink page name and ever since then only the HTML coding shows on the page. When I view the site, it doesn’t show the portfolio anymore – only the HTML code that is on the page.

    My site is “under maintenance” while I construct it. I don’t know how you can see the page but the site is http://impactcomms.biz/test is one example.

    How can I fix this please? L

Viewing 5 replies - 1 through 5 (of 5 total)
  • support-huge-it

    (@support-huge-it)

    9 years, 6 months ago

    Hello @lcg470
    I apologize for any inconvenience this has caused you.
    Probably something happened if the portfolio being activated doesn’t show up but only the shortcode. Please drop a message on info@huge-it.com and I will need to ask to remove the maintaice mode for some time

    Thread Starter lcg470

    (@lcg470)

    9 years, 6 months ago

    No, it is entirely my fault – no need to apologize. I appreciate you getting back to me.
    Sorry to be so dense but what exactly do you mean by “drop a message on info@huge-it.com”? I click the link and nothing happens. Are you asking me to send you an email, and if so with what information?
    I will happily take it out of maintenance mode for you to be able to see what is happening.
    Linda

    support-huge-it

    (@support-huge-it)

    9 years, 6 months ago

    Please put this link https://wordpress.org/support/topic/please-help-i-did-something-dumb/ in the message and email us on info@huge-it.com

    Thank you

    Thread Starter lcg470

    (@lcg470)

    9 years, 5 months ago

    Excuse me – this is NOT resolved.

    You asked me to post over on info@huge-it.com and since I did that 4 days ago they have not been able to fix the problem.

    And my site is now crashed with a Fatal Error after update Portfolio Gallery to the latest version and the support people have not responded to me in almost 48 hours now. Please … this is so important, my site is crashed and I need some support. L

    support-huge-it

    (@support-huge-it)

    9 years, 5 months ago

    Dear Linda, probably you have contacted us when it was a weekend, sorry for that, on working days we answer less than in 20 hrs. Please let’s post the results after we over our support with you

Viewing 5 replies - 1 through 5 (of 5 total)

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