Popup not working

Resolved riyazmuhammad
(@riyazmuhammad)

9 years, 7 months ago

Popup ( lightbox ) not working well. When I click the thumbnail popup starts to appear, but then redirected to youtube website( video URL ) and showing a full screen video on youtube page. Any information?

Viewing 6 replies - 1 through 6 (of 6 total)

huge-it-support-1
(@huge-it-support-1)

9 years, 7 months ago

Hello riyazmuhammad,

Thank you for your post. May we ask you to send the page link where our plugin is installed? We need to see the page to find out the problem.

We are begging your pardon for the inconvenience.

Thank you!

Thread Starter riyazmuhammad
(@riyazmuhammad)

9 years, 7 months ago

Hi,

I found the issue myself that your plugin have a conflict with slim stat analytics plugin. Can you please check that. When I deactivate the slim stat plugin video gallery plugin works fine.

Thank you!

huge-it-support-1
(@huge-it-support-1)

9 years, 7 months ago

Dear riyazmuhammad,

We have tested Video Gallery Plugin with Slim Stat Analytics plugin and found out that Slim Stat Analytics plugin causes conflict to our Video Gallery Plugin.There is a conflict with http://cdn.jsdelivr.net/wp/wp-slimstat/trunk/wp-slimstat.min.js js library. Please have a look at the screenshot: http://prnt.sc/cqkepy

Please contact our support team via the following email address: info@huge-it.com and they will sort this conflict quickly.
Thank you.

Jason Crouse
(@coolmann)

9 years, 7 months ago

Hi, please check our knowledge base for more information on how to solve this problem:

https://slimstat.freshdesk.com/support/solutions/articles/5000528534-i-noticed-a-conflict-with-your-lightbox-library-here-what-can-i-do-

Best,
Jason

Thread Starter riyazmuhammad
(@riyazmuhammad)

9 years, 7 months ago

Thank you Jason!
I added these ( vyoutube ,huge_it_videogallery_item ) classes on the do not track column. Now it works good.

Jason Crouse
(@coolmann)

9 years, 7 months ago

Terrific!

Viewing 6 replies - 1 through 6 (of 6 total)

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