Rather Unpleasant Transition

  • Jim

    (@jcsearson)


    9 years, 11 months ago

    I oversee several larger scale e-commerce sites which all have been using this plugin for at least a year. Recently MonsterInsites has acquired the property rights from Yoast, and with it caused quite a bit of trouble for me 😛

    For starters, upon this new ownership, it would seem that everyone using the plugin had to endure quite a load of updates. Much of which seemed pointless and more brand-related, neglecting the current customer-base. I have even noticed the logo on the backend being drastically changed ATLEAST 2 times (so much so that I was getting requests that clients were not able to find the plugin!!!).

    More recently an update was rolled out for tracking e-commerce data, which ultimately failed, no longer recording transactions (something rather important to e-commerce business). Luckily I keep all the sites which are under my eye in version control repo for situations like this and was able to roll back the changes… but what about the missing data I now have to account for when deciphering analytical data.

    Now I understand that Monsterinsights is only trying to understand the way everything works here, but as mentioned before, all of this BRANDING stuff being thrown into updates needs to stop! I have not yet moved to another solution BUT can certainly admit to having looked around for an alternative (and to being somewhat convinced of sending my business elsewhere).

    On that note, I regretfully would encourage everyone to go elsewhere in search of a Google Analytics plugin, as these guys have only made things difficult thus far.

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  • Plugin Author chriscct7

    (@chriscct7)

    9 years, 11 months ago

    Hi there,

    > Much of which seemed pointless and more brand-related

    Most of the changes we’ve done so far are not user-facing features or changes that have visual components. Most of it is improving the structure of how some of the code is written so we’re able to add support for some long-requested features, and fixing most of the tracking bugs that existed before we acquired the plugin.

    We did change the logo twice right when we took over the plugin. The first time was to replace it with a temporary logo which was then swapped out with a permanent one, about 10 hours later. Like any plugin that gets acquired, we updated the links and stuff to point to our site. We haven’t added any sort of branding elements that didn’t exist prior to the plugin’s acquisition.

    > More recently an update was rolled out for tracking e-commerce data, which ultimately failed, no longer recording transactions

    There was a bug in the eCommerce addon, which affected a select number of users and a version to fix that issue was released a few hours later.

    The new eCommerce tracking, is significantly better than the one that was in place before the acquisition, and tracks eCommerce data way better. We’re also putting in place necessary code to support new Google Analytics eCommerce features, and things like GA Enhanced eCommerce support.

    We’re looking forward to being able to provide a stable, more insightful Google Analytics plugin, and hope that the information above provides some insight.

    -Chris

Viewing 1 replies (of 1 total)

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