Your site doesn’t seem to be properly connected to WordPress.com at the moment. Could you try the following:
1) Go the Jetpack menu in your dashboard
2) Click on “My Jetpack” at the top of the page.
3) Click on “Disconnect Site from WordPress.com” if your site is currently connected to WordPress.com.
4) Confirm the disconnection.
5) Click on the Connect button to connect your site to WordPress.com again.
Let me know how that goes.
Hi Jeremy, thank you so much for your response. I just did as you directed, and the problem is still there. The new post that went live this morning – http://www.indiesunlimited.com/2016/08/23/finding-a-better-hashtag-the-basics-of-hashtagify/ – also now will allow me to click on LIKE but if I refresh the screen, the like will be gone.
I went into settings of Jetpack and deactivated LIKE and reactivated it, and that made no difference. I would be grateful for any assistance you can provide. Thank you so very much!
And actually, now that I’ve done that, anything to do with JetPack (including commenting) is running INCREDIBLY slow. Help, please!
Everything seems to work for me right now; I was able to Like all 3 posts, and upon refresh the Likes are still there.
I wanted to test the speed of your comment form, but you don’t seem to be using Jetpack’s Comments module right now. If you’re willing to give it another try, could you activate the module again so I can take a closer look?
Hi Jeremy, thanks. I had to hook jetpack up to my personal account, which then spewed about a billion notification emails to me that people had liked posts (which was not good since we are only allowed 500 emails a day from the blog). I was able to turn those notifications off, but would prefer not to have Jetpack linked to my personal account.
I don’t know why it disconnected from whatever we had it hooked up to before – I would love to put it back the way it was previously, but I don’t know what that was. As far as I know, we do have jetpack comments – and as far as the speed is concerned, I was speaking of it from the backend (from the admin screen) when I tried to add information and update a comment, the wheel would turn for about 60 seconds after clicking update. MUCH slower than usual. I have not tried that today, but I will write now since we convert people’s links into book covers on Thursday.
Thanks again for helping me with this.
Hi again. I had a chance to check with the guy who set up the site 5 years ago and he said we had too many problems with Jetpack comments, so we stopped using it. It seems to be less slow, which is good. Thanks again.
Alright. If you ever decide to give it another try, let me know how it goes!
Something definitely seems to be getting in the way of your posts’ synchronization with WordPress.com.
Could you try to deactivate the WP Missed Schedule you use on your site, and then go to the bottom of this page and click the button to launch a full synchronization of your site settings?
https://wordpress.com/settings/general/
If that doesn’t help, could you check your site’s wp-config.php file, and search for any mentions of cron there?
Let me know what you find.
Hi Jeremy, I really appreciate your help. I noticed that the “like” button seems to be working on Staff Articles but not admin articles or guest posts. Don’t know if that has anything to do with it, but just an observation.
I deactivated the Missed Schedule plugin, but I don’t see a button to launch on that page you gave me. (Deactivating it alone did nothing, not that you were expecting it to, just FYI.)
I do not know anything about wp-config or php or even what a cron is. Sorry.
Hm, that’s weird. Your site’s connection seems broken again, and now the Likes don’t even appear at all in your posts.
Can you please use Jetpack’s Debugger module to send us some more information about your site?
1) Go to the Jetpack page in your dashboard.
2) Click on the Debug link appearing at the bottom of the page.
3) Click the link that says “click here to contact Jetpack support.”
4) Fill in the description box and your name and email address.
5) Click the “Contact Support” button.
That might help us shed some light on this.
Thanks!
Hi Jeremy,
Thanks for all your help. I’ve done what you’ve asked. Oddly, however, the like buttons are working for me this morning. Not sure why you’re not seeing them! So strange. The blog is really, really, slow this morning, though. I did mention that in the debug contact.
Thanks again.
Kat
