Google reCAPTCHA error despite entering correct input

  • Resolved madagasikara

    (@madagasikara)


    9 years, 10 months ago

    Hi,

    I am trying to get a new password to access my wordpress dashboard. However, I keep receiving this: “ERROR: You have entered an incorrect reCAPTCHA value,” even if that value is a simple three-digit number.

    It’s a brand new site. I put it live this past Sunday.

    https://www.madagascarmarvels.com/my-account/lost-password/

    This only happens today. I had tried to create a staging site yesterday but had to delete the subdomain and all of the data in the staging myPHPAdmin file when I could not access the site due to SSL-related issue (hostgator).

    So please help!

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • esmi

    (@esmi)

    9 years, 10 months ago

    Have a look at Resetting_Your_Password. It describes how you can reset your password via the database.

    There’s no recaptcha option within WordPress by default so I can only assume that this is part of a plugin you have installed – yes?

    Thread Starter madagasikara

    (@madagasikara)

    9 years, 10 months ago

    Hi Esmi,

    I did manage to reset my password via phpMyAdmin (the safest option to do it in my opinion) as you suggested.

    Now it’s working fine.

    Thank you!

    esmi

    (@esmi)

    9 years, 10 months ago

    Excellent news! Glad to hear that you’re up & running again. 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

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