I can't install JetPack :(

  • Resolved tricon916

    (@tricon916)


    9 years, 10 months ago

    I’ve been having a hell of a time installing plugins. Ive finally got them all installed except for JetPack, which my theme needs.

    I have a GoDaddy Shared Windows Server with Plesk as the management portal.

    I have increased the max memory, uploads, etc. via the .user.ini file, before I did this I was getting Server Error 500 pages. After changing this I get the following, it just hangs on this and never installs now:

    Installing Plugin: JetPack
    Downloading install package from https://downloads.wordpress.org/plugin/jetpack.4.1.1.zip…

    Unpacking the package…

    I’ve tried updating my PHP to use v5.6.x, but that didn’t make a difference. Any ideas? Banging my head against a wall right now.

    https://wordpress.org/plugins/jetpack/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter tricon916

    (@tricon916)

    9 years, 10 months ago

    Here’s my IIS 8.5 logs (removed identifying info)

    #Software: Microsoft Internet Information Services 8.5
    #Version: 1.0
    #Date: 2016-07-14 17:35:22
    #Fields: date time s-sitename s-computername s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs-version cs(User-Agent) cs(Cookie) cs(Referer) cs-host sc-status sc-substatus sc-win32-status sc-bytes cs-bytes time-taken
    2016-07-14 17:35:22 W3SVC655 A2NWVPWEB112 GET /wordpress/wp-admin/themes.php page=tgmpa-install-plugins&plugin_status=install 80 – HTTP/1.1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/51.0.2704.103+Safari/537.36 wordpress_aeef90fcaddcc13c77e1843011f5e58c=%7C1469652660%7C29tl9JKMt3q3ehWKdlZVwz2S0jdavRBVcMxZoKkSKPR%7Ca27040d6f8a62e4af1a621aa7f44758e424b466cd2b3bb7a20a92549fc9203fb;+wordpress_logged_in_aeef90fcaddcc13c77e1843011f5e58c=%7C1469652660%7C29tl9JKMt3q3ehWKdlZVwz2S0jdavRBVcMxZoKkSKPR%7Cbb970b4d732b4b37c78b357eae65d59c75f01c8c977a225bdda134cafc6e44e4;+wp-settings-2=libraryContent%3Dbrowse;+wp-settings-time-2=1468451508 http://xxx.com/wordpress/wp-admin/update.php?action=install-plugin&plugin=jetpack&_wpnonce=fda91949ff xxx.com 200 0 0 24834 1035 10047
    2016-07-14 17:35:23 W3SVC655 A2NWVPWEB112 GET /wordpress/wp-admin/load-scripts.php c=0&load%5B%5D=hoverIntent,common,admin-bar,svg-painter,heartbeat,wp-auth-check,underscore,shortcode,backbone,wp-util,wp-backbone,media-models,&load%5B%5D=wp-plupload,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,mediaelement,wp-mediaelement,media-views,media-ed&load%5B%5D=itor,media-audiovideo,mce-view,imgareaselect,image-edit,jquery-ui-draggable,jquery-ui-slider,jquery-touch-punch,iris,wp-color-pi&load%5B%5D=cker,thickbox,jquery-ui-position,wp-pointer&ver=4.5.3 80 – HTTP/1.1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/51.0.2704.103+Safari/537.36 wordpress_aeef90fcaddcc13c77e1843011f5e58c=%7C1469652660%7C29tl9JKMt3q3ehWKdlZVwz2S0jdavRBVcMxZoKkSKPR%7Ca27040d6f8a62e4af1a621aa7f44758e424b466cd2b3bb7a20a92549fc9203fb;+wordpress_logged_in_aeef90fcaddcc13c77e1843011f5e58c=%7C1469652660%7C29tl9JKMt3q3ehWKdlZVwz2S0jdavRBVcMxZoKkSKPR%7Cbb970b4d732b4b37c78b357eae65d59c75f01c8c977a225bdda134cafc6e44e4;+wp-settings-2=libraryContent%3Dbrowse;+wp-settings-time-2=1468451508 http://xxx.com/wordpress/wp-admin/themes.php?page=tgmpa-install-plugins&plugin_status=install xxx.com 200 0 0 165047 1372 1125
    2016-07-14 17:36:24 W3SVC655 A2NWVPWEB112 GET /wordpress/wp-admin/themes.php page=tgmpa-install-plugins&plugin=jetpack&tgmpa-install=install-plugin&tgmpa-nonce=2d0aef27e7 80 – HTTP/1.1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/51.0.2704.103+Safari/537.36 wordpress_aeef90fcaddcc13c77e1843011f5e58c=%7C1469652660%7C29tl9JKMt3q3ehWKdlZVwz2S0jdavRBVcMxZoKkSKPR%7Ca27040d6f8a62e4af1a621aa7f44758e424b466cd2b3bb7a20a92549fc9203fb;+wordpress_logged_in_aeef90fcaddcc13c77e1843011f5e58c=%7C1469652660%7C29tl9JKMt3q3ehWKdlZVwz2S0jdavRBVcMxZoKkSKPR%7Cbb970b4d732b4b37c78b357eae65d59c75f01c8c977a225bdda134cafc6e44e4;+wp-settings-2=libraryContent%3Dbrowse;+wp-settings-time-2=1468451508 http://xxx.com/wordpress/wp-admin/themes.php?page=tgmpa-install-plugins&plugin_status=install xxx.com 200 0 0 8792 1072 60643
    2016-07-14 17:36:32 W3SVC655 A2NWVPWEB112 POST /wordpress/wp-admin/admin-ajax.php – 80 – HTTP/1.1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/51.0.2704.103+Safari/537.36 wordpress_aeef90fcaddcc13c77e1843011f5e58c=%7C1469652660%7C29tl9JKMt3q3ehWKdlZVwz2S0jdavRBVcMxZoKkSKPR%7Ca27040d6f8a62e4af1a621aa7f44758e424b466cd2b3bb7a20a92549fc9203fb;+wordpress_logged_in_aeef90fcaddcc13c77e1843011f5e58c=%7C1469652660%7C29tl9JKMt3q3ehWKdlZVwz2S0jdavRBVcMxZoKkSKPR%7Cbb970b4d732b4b37c78b357eae65d59c75f01c8c977a225bdda134cafc6e44e4;+wp-settings-2=libraryContent%3Dbrowse;+wp-settings-time-2=1468451508 http://xxx.com/wordpress/wp-admin/themes.php?page=tgmpa-install-plugins&plugin_status=install xxx.com 200 0 0 544 1185 8859

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    9 years, 10 months ago

    Could you try to install the plugin manually as explained here:
    http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation

    If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to upload files to your site using FTP or a File Manager in your admin panel.

    Let me know how it goes.

    Thread Starter tricon916

    (@tricon916)

    9 years, 10 months ago

    Well hot damn, that was easy enough. Never knew you could go that route. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘I can't install JetPack :(’ is closed to new replies.