Certificate Link Causes 500 Error

  • sarahIM

    (@sarahim)


    9 years, 10 months ago

    When I try to use the certificate option, the link causes a 500 Internal Error to populate, instead of downloading the PDF. If I change the file permissions for that exact certificate PHP file via FTP, then I can go back and download the certificate from the link (it works when I change it to 644 from 664). It appears that the plugin is generating the files at the incorrect permissions setting. How can I remedy this so users can download their certificate upon passing the quiz?

    I already tested this on a different theme and with the other plugins disabled. I also tried creating a new quiz, to test if something weird was going on with that one. I still had the same results. I am running the most recent version of QSM.

    Thanks!

    https://wordpress.org/plugins/quiz-master-next/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Kerrie

    (@dukeran)

    9 years, 10 months ago

    Hey SarahIM,

    To help us debug this issue, can you submit the Support Form within the plugin which will send us useful data about your WordPress installation including PHP version, WordPress version, active plugins, etc… You can find this form on the Help page in the Quizzes/Surveys menu.

    Cheers!

    Thread Starter sarahIM

    (@sarahim)

    9 years, 10 months ago

    Hi Kerrie,

    Thanks for the response. I already did all that. I just thought I’d post here in case anyone else has had the issue and managed to solve it. I still cannot get it to work.

Viewing 2 replies - 1 through 2 (of 2 total)

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