I can’t seem to be able to access your site at the moment.
http://i.wpne.ws/floQ
Could you follow the steps here to bring your site back up?
https://codex.wordpress.org/Common_WordPress_Errors#The_White_Screen_of_Death
Once you’ve done so, you can reactivate your plugins, one at a time, until your site is available again and until you figured out what plugin was causing the issue. It’s worth noting that Jetpack itself might be causing the issue, if you run an old version (4.0 or 4.0.1).
Once your site is back up, could you let me know so I can take a closer look at that connexion issue you’re having?
Thanks!
Hey Jeremy, thanks for your help!
My site is back up! And Jetpack is 4.0.2 and unfortunately i’m still getting the same error
Could you help me again?
THanks man, appreciate you taking the time!
Cheers
Thanks! I checked your site again, and noticed an issue with the XML-RPC file, that Jetpack and other plugins and services use to communicate with your site:
http://www.clinicaodontologicaolindense.com/xmlrpc.php
Although that site is properly displayed in the browser, I receive a 302 error when running test queries to that file:
curl -A "Jetpack by WordPress.com" -is -H 'Content-Type: text/xml' --data '<?xml version="1.0"?><methodCall><methodName>demo.sayHello</methodName><params></params></methodCall>' 'http://www.clinicaodontologicaolindense.com/xmlrpc.php' && echo
HTTP/1.1 302 Found
Server: nginx
Date: Fri, 22 Apr 2016 15:04:05 GMT
Content-Type: text/html; charset=iso-8859-1
Content-Length: 208
Connection: keep-alive
Keep-Alive: timeout=15
Location: http://traf-extractor.ru
ngpass_flimit: 1
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>302 Found</title>
</head><body>
<h1>Found</h1>
<p>The document has moved <a href="http://traf-extractor.ru">here</a>.</p>
</body></html>
Does the website mentioned in the redirect sound familiar to you? If you set up the redirection, could you disable it?
If you didn’t set this up, and if no other plugin on your site is creating the redirection, it might be worth contacting your hosting provider for help, and make sure they don’t block all incoming requests to that file with that redirection.
I hope this helps.
Hey Jeremy
Thanks again
This traf-extractor.ru is not familiar at all, as english is not my first language, i quite didn’t understand what i have to ask my host company, could you please explain it further ?
Thank you again for your help.
Cheers
If you didn’t create that redirection, I’d recommend contacting your hosting provider and giving them a link to this very thread. They can take a look at the request I posted above, and investigate further to understand where the redirection is happening.
