WordPress Site Continued Access to Jetpack Management

Thanks for the reply.

I asked the question to determine what is happening, which is the connection to WordPress Jetpack is constantly severed and I have to keep reactivating the connection with WordPress.

WordPress sites I manage keeps getting connected to the wrong WordPress account. Even if I log into Jetpack in one site, then log out. Go to another site and log into Jetpack with a different account matched to the site, log out etc. I eventually find I get security warnings the plugins need updating and when I go back in the connection to Jetpack is severed.

Any idea why?

The security warnings are simple ones from WordFence plugin telling me that a plugin needs updating. It does this when there is an update available for that plugin. It monitors the website and warns me by email if there are any problems or concerns, like updates.

I usually leave the 1st warning for a day or two, to allow Jetpack to catch up, but when I get another warning (2-3 days later), I know there was a disconnection with Jetpack for that website. I go in to find that either the WordPress account connection was changed to another WordPress account I manage, and of course, the update does not work, or the connection was lost and have to reconnect.

I am trying to figure out what I am doing that changes the connection to a different account so I can avert this problem from that aspect. – IS it possible that if I enter one WordPress account for one client’s website, then close without logging out, then open a new tab, log into another Clients WordPress account, that this causes the previous website connection to shift to the second account?

As for the disconnection, I have no clue since you say that once the connection was made, I do not need to remain logged into that WordPress account for JetPack to update.

I do not manage these websites in my WordPress account, I create a separate WordPress account for the client and access their account. This because if my management for that client ends, they have they own account to work from.

Alright, will do, but can you give a short list of the most important details you want to see so I do not miss them?

I think I figured this out.

Its easier to work in one browser with tabs, but that does not work with WordPress management over several different websites, each a different owner.

I have to ensure that if I open more than one website, that each website is in a separate browser (different browser vendor), else each website will cross connect to the one account that was opened first.

It seems that using one browser creates a cross connection between Websites to one WordPress account, if the one account is opened and left open, but to cause a cross connection means I have to leave one WordPress management account open (not logged out) and enter another WordPress website Admin.

Closing the browser tab and even closing WordPress admin without logging out does not work, the cross connection will still occur. Once the cross connection occurs, I have to reconnect each affected website and ensure I log out each time I reconnect properly.

If I want to use one browser, then I have to do the work in one website, finish and close, including logging out of the WordPress Management account before opening another website.

I can have two different browser (vendors) open, with one website to each browser and opened in their respective WordPress management accounts, cause they won’t conflict, but again I have to log out of each Management account to ensure no cross connections occur.

I will obviously monitor this to see if I was correct.

It seems an easy problem to get into without thinking much about it.

Maybe the Jetpack Dev’s can create an alert in Jetpack area that there is this conflict when it occurs? Such as making a setting that it checks to see if its connected to the correct WordPress Account and if it isn’t it shows an alert?

Right now it does not show an alert, have to find out the long way by trying to log into WordPress via Jetpack.

Of course, my pleasure.

• Open One Browser
• Log into a WordPress Website Admin/Dashboard in one tab.
• Log into Jetpack WordPress Manage Account, make sure your logged in.
• Leave that tab open, do not log out of that WordPress manage account.
• Open a new tab
• Choose a different WordPress site that has a “different” WordPress Account, meaning it cannot be the same WordPress Account as the website in the first tab.
• Log into that second website Admin Dashboard.
• Go to JetPack Admin page, click “Go to WordPress.com” blue button.
• You should now be in the same WordPress Account that belongs to the website in the first tab and not in the WordPress Account for the second website in the second tab.

Now the second website is logged into the other WordPress account.

To disconnect it:
• Go to the first (tab) website, then into the WordPress Manage Account for that website, cause its still open, then log out.
• Return to the second website (second tab) and log out of that wrong WordPress Manage Account.
• While in the second (tab) website, Log back into the correct WordPress Manage Account for that website.
• Once logged into the correct one, log out, else the first one (using the same browser) will log into a wrong WordPress Manage Account.

Now the second website is logged into the other WordPress account.

What I meant by saying that is the second website “ends up” as logging into the first account (1st website in the first tab).

Does that mean that if you now go to Jetpack > My Jetpack on both sites, you’ll see the first WordPress.com account referred in both sites?

Yes – Refers specifically to WordPress Management Account through JetPack. It does not refer to any other tools offered in JetPack, at least I have not noticed it happening in any of the other Tools (haven’t tested that either).

Can you let me know of a website where this recently happened to you?

In any of the websites that I manage. Has this not worked in your trials?

Each website that is tested using this method of the same browser, multiple tabs, must have a separate WordPress account to see it happening. If each website belongs to the same single WordPress account, there would be no problem.

If you want it to remain private, you can also contact us via this contact form:

Appreciate the offer, but I see no problem. Privacy is not an issue or concern here from my standpoint, others can learn from this, so I am OK with it remaining in this forum if that is Ok with you. I’ll leave it to your choosing.

No idea how you can tell, but here are a couple URL’s

http://www.obcauto.com
http://www.citydanceok.com