Hi airsid,
Thanks for your message.
Can you please go through this document and check each step of the way? It sounds like a plugin conflict or an email sending issue to me.
Let me know how you get on.
Thanks,
Jack
Thread Starter
airsid
(@airsid)
Hello,
I’ve followed the documentation and installed Postman. I didn’t find plugin conflict.
Some notifications work well like lost password for user or notifications sent to cc email (for example Lost Password – For Admin).
But notifications to admin (Lost Password – For Admin, New User Registration – For Admin) or the New User Registration – For User one don’t work.
So as asked in the documentation:
Confirmation that you’ve followed the above steps to the letter. Remember, I can only help you fully if you’ve done this.
Yes.
Tell me if you’re using WordPress in single-site (default) or multisite mode.
Single-site.
Tell me what notification(s) you’re having issues with.
As mentioned above.
Tell me what you’re doing to trigger the notification.
Register new user trough the register page, click on Lost password ? on connexion page and change password.
Thread Starter
airsid
(@airsid)
If you need to access to the site, can you please provide me an email address ?
Thanks
Hi airsid,
Thanks for confirming the above.
What host are you using?
Jack
Ok, thanks.
So you’ve said you’ve set-up Postman SMTP but are you doing this through a different email account or one hosted through o2switch?
Jack
Thread Starter
airsid
(@airsid)
Hi,
are you doing this through a different email account or one hosted through o2switch?
Using an admin email address hosted through o2switch, for example admin@mysite.com
Thread Starter
airsid
(@airsid)
Then redirect admin@mysite.com to an gmail account.
I’ve checked the mail box of admin@mysite.com and no admin notifications received.
Hi airsid,
Can you try going straight to the Gmail account instead using Postman SMTP? I wonder if it’s something to do with your o2switch account.
Jack
Thread Starter
airsid
(@airsid)
Ok but I need user to see that notification are from admin@mysite.com and from a gmail account.
Which settings can I change to use gmail account but user keep seeing admin@mysite.com in their mailbox ?
Thread Starter
airsid
(@airsid)
By the way thanks for your great support 😉
Thread Starter
airsid
(@airsid)
I found correct settings. I let you know for notifications.
Thread Starter
airsid
(@airsid)
I’m getting nuts !
I’ve configure gmail account but admin notification stil not been sent !
Must have miss something…:(
Hi airsid,
Ok, which other plugins do you have enabled?
Jack
Thread Starter
airsid
(@airsid)
