today's new update fatal error

  • rachel75

    (@rachel75)


    10 years, 7 months ago

    I just installed today’s update: 3.8.2. Jetpack deactivated. I clicked on activate and got a message that there was a fatal error and the following message, none of which I understand. My site is http://rachelheller.org. What should I do?

    Warning: require_once(/home/rachel75/public_html/wp-content/plugins/jetpack/class.jetpack.php) [function.require-once]: failed to open stream: No such file or directory in /home/rachel75/public_html/wp-content/plugins/jetpack/jetpack.php on line 31

    Fatal error: require_once() [function.require]: Failed opening required ‘/home/rachel75/public_html/wp-content/plugins/jetpack/class.jetpack.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/rachel75/public_html/wp-content/plugins/jetpack/jetpack.php on line 31

    https://wordpress.org/plugins/jetpack/

Viewing 1 replies (of 1 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    10 years, 7 months ago

    It looks like the update didn’t complete on your site.

    Could you try to log in to your site via FTP or CPanel, and delete the existing Jetpack plugin folder, and reinstall the plugin manually as explained here:
    http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation

    You’ll find the Jetpack plugin folder here:

    wp-content
   plugins
     jetpack - DELETE THIS FOLDER

    If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel.

    Let me know how it goes.

Viewing 1 replies (of 1 total)

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