Error updating Jetpack plugin

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  • Thread Starter girlgonegeek

    (@girlgonegeek)

    10 years, 5 months ago

    Anything would be helpful! Thank you.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    10 years, 5 months ago

    Could you try to log in to your site via FTP or CPanel, and delete the existing Jetpack plugin folder, and reinstall the plugin manually as explained here:
    http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation

    You’ll find the Jetpack plugin folder here:

    wp-content
   plugins
     jetpack - DELETE THIS FOLDER

    If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel.

    Let me know how it goes.

    P.S.: It’s worth noting that we reply to every thread from the oldest to the newest. Every time you bump a thread, it goes back to the bottom of the queue, so I’d recommend against it.

Viewing 2 replies - 1 through 2 (of 2 total)

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