• Resolved mikevarela

    (@mikevarela)


    I’m using Wp with the Adamo theme. It’s hosted on GoDaddy.

    A customer recently mentioned that she’d emailed me and it didn’t go through. I checked the form on the contact page and indeed my email address was removed.

    I added it and had an email sent and it was good.

    Now, a few weeks later, I checked again and it’s missing again. I’m thinking this is a template thing, but…

    I added my email back in the ‘who to email the form to section’ and it’s not getting though.

    Ive updated wordpress and jetpack, on the newest versions. I’m linked to my wordpress.com account correctly and the plugin for contact form is active.

    Can’t figure why the email isn’t getting through now.

    https://wordpress.org/plugins/jetpack/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    I added my email back in the ‘who to email the form to section’ and it’s not getting though.

    Are you referring to this section of the form builder, or are you using a different form builder on your site?
    http://jetpack.me/support/contact-form/#jp-carousel-723

    Thanks!

    Thread Starter mikevarela

    (@mikevarela)

    Correct, I’m adding my email via the form builder. Then, a month or so later, it disappears.

    Now, having been watching it for some time, the email address is staying, but, for the life of me, it won’t send an email when i use the form. from my computer or others.

    It’s been 5 days now and no emails.

    I had to download the smtp email check plugin and now it’s working.

    Oddly, I’ve setup accounts for others using this style of contact form and they all report theirs is working. Also, my theme builder mentions it’s not an issue with the theme.

    I’ve also logged out of jetpack and then back in.

    for the life of me, it won’t send an email when i use the form

    Maybe it is sending, but you’re just not receiving it. There’s a whole Internet between the two.

    You need an email log: https://wordpress.org/plugins/postman-smtp/
    And you might need to verify your SPF record: http://www.codingmonkey.ca/my-contact-form-emails-are-not-being-sent-to-yahoo-hotmail-gmail/

    Thread Starter mikevarela

    (@mikevarela)

    Um,

    yeah i suppose that could be the case.

    Except I’m receiving emails from others and I’ve checked my relays. And when I’ve added this extra smtp plugin for wordpress I’m now recieving them, same address and all.

    Think it might the implementation with the servers or the php mail function you use and gmails smtp servers.

    Also, I find it odd that I have to link a wordpress.com account to send emails. It’s a little annoying to not have an out of the box solution.

    But thanks

    And when I’ve added this extra smtp plugin for wordpress I’m now recieving them, same address and all.

    Well there’s your answer 🙂

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    To expand on Jason’s reply, this should help you understand what was wrong on your site:
    http://jetpack.me/support/contact-form/#troubleshooting

Viewing 6 replies - 1 through 6 (of 6 total)

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