chat dashboard

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WP-LiveChat

    (@wp-livechat)

    10 years, 7 months ago

    Hi there.

    Yes, currently an agent can only chat with a user if they are logged into your WordPress dashboard.

    Thread Starter Sheila

    (@sheilahawkinson)

    10 years, 7 months ago

    Thank you. Sorry another question. I am going to purchase pro today but, before I do that please confirm, if there are multiple agents assigned and we are all offline, if a chat comes, do we all get a notification? Or is it only in 1 assigned email?

    Plugin Author WP-LiveChat

    (@wp-livechat)

    10 years, 7 months ago

    Hi there.

    Only a pleasure. Offline messages can be sent to as many email addresses as you like. You’ll find a text field you can enter them into on the settings page. (Separate each email address with a comma)

    Thread Starter Sheila

    (@sheilahawkinson)

    10 years, 7 months ago

    got it. I will try that. thank you!

    Plugin Author WP-LiveChat

    (@wp-livechat)

    10 years, 7 months ago

    Only a pleasure 🙂

Viewing 5 replies - 1 through 5 (of 5 total)

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