Jetpack site down messages

  • Resolved grouchmaxweb

    (@grouchmaxweb)


    10 years, 9 months ago

    Hi My site keeps crashing. I keep receiving messages from jetpack yesterday down for 9 hours. and has been receiving
    Jetpack Monitor is on the job, keeping tabs on http://www.hauntedexperiences.com. During our last check on Tuesday, September 8, 2:03 pm, we noticed that your site was down.
    If you’re concerned about your site’s status, you might want to get in touch with your hosting provider. We’ll continue keeping track, and will let you know when your site is up and running again and the total downtime. Been in touch with host Godaddy and they say it is not them as my other sites not going down. Tried P3 plugin they suggested to test plugins and Jetpack seems to be the biggest user but not slow. They have suggest jetpack is the issue and I should remove and reinstall. is this correct? I am at my wits end as this been happening intermittently for nearly 2 weeks., but getting more frequent in the last couple of days . Help Please

    https://wordpress.org/plugins/jetpack/

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  • Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer 🚀

    10 years, 9 months ago

    When Jetpack Monitor checks your site, we ping your site’s homepage (via a HTTP HEAD request) every five minutes.

    We tentatively mark your site as down if the HTTP response code is 400 or greater, which indicates either a permissions error or a fatal code error is prohibiting your site from appearing to visitors, or we see more than 3 300-series redirects, suggesting a redirect loop, or if your site fails to respond within 20 seconds.

    Once it is tentatively marked down, we then spin up two separate servers in geographically different locations from a third-party vendor to ensure the problem is not isolated to our network or the location of our primary datacenter.

    If all three checks fail, we mark the site as down and notify you. We’ll continue to check the site and once we have agreement it is back online, we’ll send you the all-clear notice.

    Currently there’s no way to adjust the time that Monitor checks your site – it’s either on or off. If the frequency of notices is bothersome, you can always disable that module on the site by following the instructions here:
    http://jetpack.me/support/activate-and-deactivate-modules/

    I hope that clarifies things!

    Thread Starter grouchmaxweb

    (@grouchmaxweb)

    10 years, 9 months ago

    Thanks for the info. I believe my issue is really diagnosing why the site is behaving like this. I have changed nothing drastic on the sites in the last month that I can recall. I woluld love to be able to find the route cause

    Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer 🚀

    10 years, 9 months ago

    As I said, we just report when we see a HTTP response code is 400 or greater, which indicates either a permissions error or a fatal code error is prohibiting your site from appearing to visitors, or we see more than 3 300-series redirects, suggesting a redirect loop, or if your site fails to respond within 20 seconds.

    We have no other reports or theories over why it’s doing so – which is why we recommend you contact your host with this information.

Viewing 3 replies - 1 through 3 (of 3 total)

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