1 and 2 sounds like you have database issues.
what version of osticket do you use? and what version have you set in the plugin configuration?
2 it should work fine but ofcourse it depends on the theme used.. we only tested it with a handful where it came out good.
Regards,
Marco
I’ve updated my osTicket to v1.9.11. I thought I had the latest stable release but was running 1.9.1. After updating to the latest stable release, the issue #1 was resolved. I haven’t tested issue #2 again as the templates are already saved.
As for the left sidebar being under the ticket system, this only appears to happen when creating a ticket and when it shows the Thank You page.
One other conflict I’ve noticed with my theme is that when logged in as a regular user and I view my tickets, my menu doesn’t fully work. That is, my navigation menu at the top appears to drop down behind the ticket system, which makes it impossible to view or click on anything.
I added an extra </div> to the end of key4ce-osticket-bridge/templates/new_ticket.php and the sidebar started showing up correctly.
I’ve added an additional closing div tag as you suggested. Works great! Thanks a lot!
I only have one question left. Does this bridge support file attachments? In osTicket I have file attachments enabled. However, on the create ticket form there’s no filed for file attachments. I was just wondering if this bridge supported that feature.
Hello,
With the new version 1.3.0 the design issues should be resolved.
tables have been made more responsive aswell plus a ton of other issues have been fixed :-).
Regards,
Marco
I’ve just updated to the latest version of this plugin. Unfortunately, after updating, I had the same issue again where the left sidebar was under the form to submit/create a ticket. However, I went in and added a closing div tag as chrostoph744 had suggested and it fixed it again.
In addition, the create ticket form doesn’t have the ability for users to submit an attachment as I have attachments enabled in osTicket. Are attachments supported in this plugin?
ah i see.
i added the extra div and updated the plugin (didn’t change any new version but for anyone who newly downloads/ updates and future versions this fix is included).
The attachments:
it only works on the ticket create form (not the contact shortcode).
For it to work osticket needs to have the file attachment plugin installed, configured AND selected as storage method in osticket it self.
Regards,
Marco
I’ll just have to do without attachments then. I have regular osTicket set to only allow creation of tickets when logged in.
One issue I noticed that also still exists is with my menu. It appears to be a conflict with either my theme and/or the plugin. If I go to the page to show tickets, that is, when logged in as a regular user with the shortcode of [ addosticket ] on the page, my regular navigation menu works fine. I have a top navigation menu. If I click on the blue button to create a ticket, then if I put my mouse over the top navigation menu, it seems as if the menu is loading behind the actual form. That is, the drop down menu cannot be seen as it’s being covered by the ticket form.
I’ve also noticed that at the end of the fields of “Subject” and “Priority” is a red rectangle with a white X in it. When I inspect that element it’s a class called “error.” Below is the HTML code I see in reference to those error marks.
<font class="error">
Thank you for the feedback.
i see the issue with font class=”error” it will be addressed on a minor update within the next few days.
the menu falling behind the form fields:
would you be able to give a url / login for me to check? as i think that is a conflict with your theme (i can’t reproduce it on my sticky menu’s).
“I’ll just have to do without attachments then. I have regular osTicket set to only allow creation of tickets when logged in.”
seems i nearly forgot to reply but:
that should work normally?
basically the main thing required is that osticket it self is configured to work with the File storage plugin (by default osticket stores things in db format)
once configured everyone who creates a ticket when logged in can attach multiple attachments.
My website is http://www.hillebransoftware.com. That’s where I’m having an issue. You can register for an account. Once logged in, go to Support > Helpdesk. When you put your mouse over the menu it works fine. However, after you click “Create” to create a ticket, that page is where the menu goes behind the form.
I’ve tried it in all the browsers (IE, Firefox, Chrome, and Opera). Same issue in all browsers. Therefore, I can rule out it being a browser-specific issue.
Hey,
if/ when that happens the z-index probably needs to be set in your theme.
you can usually apply a z-index on the custom.css included with your theme.
Regards,
Marco
Thanks for the tip. While I’m familiar with the z-index, which property am I setting the z-index for?
