Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor etoilewebdesign

    (@etoilewebdesign)

    Hi,

    Which version of the plugin are you using? Do you have any custom fields set? Was there an error message when you tried the export function?

    Thread Starter myaseen41

    (@myaseen41)

    Version 2.2.7
    no custom fields
    also no error coming while exporting.

    Plugin Author Rustaurius

    (@rustaurius)

    Hi Myaseen,

    What happens then when you click on the button, nothing at all? Was it working for you in a previous version?

    Thread Starter myaseen41

    (@myaseen41)

    it was working with previous version.
    I have check all versions but now its not working in any version.

    Plugin Contributor etoilewebdesign

    (@etoilewebdesign)

    Hi Myaseen,

    Have you added any new plugins or new themes since the time that the export was working for you ? Are you able to use the import function?

    Thread Starter myaseen41

    (@myaseen41)

    this msg is coming in excel file
    <b>Warning</b>: realpath() [function.realpath]: SAFE MODE Restriction in effect. The script whose uid is 3028 is not allowed to access /tmp owned by uid 0 in <b>/home/noortrad/public_html/wp-content/plugins/order-tracking/PHPExcel/Classes/PHPExcel/Shared/File.php</b> on line <b>175</b>

    Plugin Author Rustaurius

    (@rustaurius)

    Hi Myaseen,

    It looks like the permissions on the plugin folders have been changed, if it was working before. The export function needs to create a temporary Excel file so that it can be downloaded, and it looks like that operation is being blocked. If you contact your hosting company, they can help you to set the permissions so that the script can run correctly.

Viewing 7 replies - 1 through 7 (of 7 total)

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