conflict with Jetpack contact form?

  • gfbhwo

    (@gfbhwo)


    10 years, 12 months ago

    I am using a contact form from Jetpack on my site (Twentythirteen v1.4 theme). The submit button on the contact form collapses to a single red line. I contacted Jetpack support and they tell me it is a conflict with Spider FAQ but haven’t given any detail. Are you aware of any such conflict?

    The CSS for the submit button uses IDs of “contact-submit” and “pushbutton-wide” – are these used by Spider FAQ?

    https://wordpress.org/plugins/spider-faq/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor webdorado

    (@webdorado)

    10 years, 12 months ago

    Dear user,

    We do not use the stated functions. Please provide us link to your site, we will check it out. Thank you.

    Thread Starter gfbhwo

    (@gfbhwo)

    10 years, 12 months ago

    Thanks for following up, the page with the contact form is:

    http://newportsoccer.org/contact-us

    Hire’s what I heard back from Jetpack support as to why they pinpointed Spider FAQ:

    “we simply disabled additional stylesheets from plugins, and narrowed the issue down to Spider FAQ. The submit button showed up when Spider FAQ’s stylesheet was disabled.”

    Plugin Contributor webdorado

    (@webdorado)

    10 years, 11 months ago

    Dear user,

    Could you please provide us temporary full Admin access to your site sending the information to info[at]web-dorado.com. We will check it out. Thank you.

    Thread Starter gfbhwo

    (@gfbhwo)

    10 years, 11 months ago

    That’s pretty much a non-starter; IT security 101.

    I will spend a little time trying to find this on my own. If it isn’t a quick solution I will either find a different contact form or a different FAQ plugin.

    BTW, I fully realise these are both free plugins, I have no criticism for either one. You get what you pay for 🙂

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

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