Plugin Contributor
redsand
(@redsand)
Hey feverdog,
I’m sorry to hear you’re having that issue but I’ll be happy to help.
Have you had a chance to read through the Frequently Asked Questions and work through the Troubleshooting Guide? If you haven’t yet, it’s very important you take a few minutes to do so as that literally solves 99% of users’ issues.
In Troubleshooting Guide step 9, it does specifically mention the issue you’re having, and says that if this message comes up consistently even after JavaScript and cookies are enabled, then there most likely is an installation problem, site configuration issue, plugin conflict, or JavaScript conflict.
Also, there is one FAQ that specifically addresses this issue as well and what to do: I think a legitimate user or comment may have been blocked. What’s going on here and what do I do? Please follow the steps described there, including submitting a support request at the WP-SpamShield Support Form so we can look into it for you.
– Scott
Thanks Scott,
I think there was a problem with a js conflict. It seems to be working now.
thanks!
Plugin Contributor
redsand
(@redsand)
You’re welcome. Glad everything is working now. Let me know if you ever need help again.
Hi Scott,
same issue here. For a few weeks, everything went so well, suddenly about 50% of all my sites are struggling with this. When I deactivate the plugin, everything works again perfectly. I really like your product and got very used to it. How can this problem be fixed ?? I have the impression it was the last update which caused the issues.
Thanks!
Plugin Contributor
redsand
(@redsand)
Hi yea747,
Thank you for bringing this issue to our attention. I’m sorry to hear about that.
We added some new features in recent releases, and as you may know, sometimes there are a few kinks that come with it.
We’ll look into that and get a fix out as quickly as possible. Everything that’s been reported so far has been fixed within a few hours.
I’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so please head over to the WP-SpamShield Support Form, and take a moment to fill out a support request. That will allow us to take care of this as quickly as possible for you (and anyone else who is experiencing the same issue).
– Scott
Hi Scott,
thanks for your follow up, I appreciate and I already forwarded you the specifics on the support forum as you requested. Would be really great if this can be solved soon!:) I want to keep my preferred WP Spam!
Phil
Plugin Contributor
redsand
(@redsand)
Hey Phil,
Excellent. I didn’t realize that was you! 🙂 Yes, I just emailed you back. We’ll help you get this taken care of quickly.
– Scott
Plugin Contributor
redsand
(@redsand)
Version 1.9.0.2 should take care of the issue.
Hi Scott and team,
I am truly amazed by the speed you have solved this issue. Protecting against spam is so important and its’s a great feeling to know I can count on highly skilled and dedicated professionals! You have all my support and keep ongoing like this! Cheers,Phil
Plugin Contributor
redsand
(@redsand)
Hi Phil,
Thanks so much for the positive feedback! We’re glad to help! 🙂
– Scott
Hi Scott,
Your plugin has blocked 208,000 spam from my site – thanks!
Just recently I started getting the same error above when logging in via OneAll Social Login (https://wordpress.org/plugins/oa-social-login/).
I have tried updating to the latest version (1.9.0.4) and also went through the FAQ and Troubleshooting guide, but have not been able to resolve the issue. Any suggestions?
Thanks!
Kerms
Plugin Contributor
redsand
(@redsand)
Hi kerms,
You’re very welcome! Glad we can help you get rid of spam!
My advice is going to be the same as for the other guys above…I’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so please head over to the WP-SpamShield Support Form (our main support venue), and take a moment to fill out a support request. That will allow us to take care of this as quickly as possible for you (and anyone else who is experiencing the same issue).
– Scott
Sure thing, I submitted via the Support Form now. Thanks!
Plugin Contributor
redsand
(@redsand)
Excellent. Just got your support request and emailed you back. We’ll help you get it taken care of. You’re very welcome!
All taken care of, working great now. THANKS!!!
