Error messeage on website

  • RONNIQ101

    (@ronniq101)


    11 years, 2 months ago

    My website is not working this is the message I get on my screen

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.
    Apache/2.4.9 (Unix) Server at http://www.website.com Port 80

    If you need my website address please let me know thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • bernbe01

    (@bernbe01)

    11 years, 2 months ago

    are you the server admin?

    if yes what errors are present in the apache logs?

    Thread Starter RONNIQ101

    (@ronniq101)

    11 years, 2 months ago

    no its my website – I am the website admin

    bernbe01

    (@bernbe01)

    11 years, 2 months ago

    do you have ftp access to the logs or can you contact the server admin to see what your error is?

    did this happen after doing the 4.1.1 update?

    have you tried manually uploading all of the folders for 4.1.1 EXCEPT wp-content and the file wp-config.php?

    Thread Starter RONNIQ101

    (@ronniq101)

    11 years, 2 months ago

    I will try those and get back to you thanks

    yes it happened during the update

    Thread Starter RONNIQ101

    (@ronniq101)

    11 years, 2 months ago

    I don’t know how to do this – I have access to the FTP server but don’t know what to do from there.

    Is this a server issue or wordpress issue cos as soon as I tried to update the site crashed

    Rajesh Soni

    (@rajeshsoni)

    11 years, 2 months ago

    Site URL Please?

    bernbe01

    (@bernbe01)

    11 years, 2 months ago

    well, it’s a combination of the two. for example, my hosting account does not break when i update wordpress, but yours has. so is it wp or host? tough to say…

    to manually update wp to 4.1.1

    0. take a backup of your existing system

    1. download the latest wordpress

    2. unzip it locally on your computer

    3. connect to your server using an ftp client, selecting option to see hidden files if available

    4. delete from your server everything in wordpress’s install folder except wp-config.php and wp-content/

    5. upload from the newly unzipped wordpress files all files and folders except wp-content/ (there will not be a wp-config.php in the newly unzip wordpress)

Viewing 7 replies - 1 through 7 (of 7 total)

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