Error when i try installation

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter gino81

    (@gino81)

    11 years, 5 months ago

    Now I solved but the pdf button does not work.

    Plugin Author bestwebsoft

    (@bestwebsoft)

    11 years, 5 months ago

    Hi,

    We have received your query and it is now being processed. We will get back to you on this forum as soon as we can.

    Regards,
    BestWebSoft Support Team

    Thread Starter gino81

    (@gino81)

    11 years, 5 months ago

    ok

    Plugin Author bestwebsoft

    (@bestwebsoft)

    11 years, 5 months ago

    Hi gino81,

    Please try deleting the plugin and installing it manually.

    You can download the plugin here: https://wordpress.org/plugins/pdf-print/

    The instruction on manual plugin installation: https://docs.google.com/document/d/1Wwins2PmrzAYiEgFZDtRzMNDq9Sr7XDeqjGNm7b-oi8/ (Section 2 – 2. How to install PDF & Print plugin from the developer’s site manually).

    In case this does not solve the problem, please create a private ticket at http://support.bestwebsoft.com/, in which please provide a link to the page, on which the problem occurs, and a link to this post, so that we could immediately recall the case.

    Regards,
    BestWebSoft Support Team

    Thread Starter gino81

    (@gino81)

    11 years, 5 months ago

    Good evening, I made the attempt that told me but it does not work. I can give you access as a subscriber to the site?

    Plugin Author bestwebsoft

    (@bestwebsoft)

    11 years, 5 months ago

    Hi gino81,

    Unfortunately, the subscriber’s permission will not be sufficien. Could you please provide the access with administrator’s permission, along with the access to the FTP, so that we could see for ourselves and find a solution to your problem.

    Since this data is confidential, we kindly ask you to create a private ticket on our support forum. In this ticket, please provide a link to the page, on which the problem occurs, the access to the Dashboard and the FTP, as well as a link to this post, so that we could recall the case immediately.

    Regards,
    BestWebSoft Support Team

    mythusmage

    (@mythusmage)

    11 years, 5 months ago

    Still won’t be copied.

    Plugin Author bestwebsoft

    (@bestwebsoft)

    11 years, 5 months ago

    Hi mythusmage,

    We do not entirely understand your reply. In case you still need our help, we kindly ask you to go through the steps described in the previous message, namely:

    Unfortunately, the subscriber’s permission will not be sufficien. Could you please provide the access with administrator’s permission, along with the access to the FTP, so that we could see for ourselves and find a solution to your problem.

    Please create a private ticket on our support forum http://support.bestwebsoft.com/, in which please provide a link to the page, on which the problem occurs, the access to the Dashboard and the FTP, and a link to this post, so that we could recall the case immediately.

    Regards,
    BestWebSoft Support Team

    Plugin Author bestwebsoft

    (@bestwebsoft)

    11 years, 4 months ago

    Hi,

    Unfortunately, you haven’t provided the necessary information so we consider your problem resolved.

    Regards,
    BestWebSoft Support Team

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