Look at the page source (usually ctrl-U) and check for any “fatale error” messages.
Also check your php error log in the server.
Thread Starter
S
(@roode)
In page source, after this code I don’t see anything:
<script type=”text/javascript”>
jQuery(document).ready(function(){
postboxes.add_postbox_toggles(pagenow);
});
</script>
and finished at this.
and it don’t have any “fatal error”.
Check your server’s PHP error log then, PHP errors are likely set to not display on your install to the client.
Also, if you go to the manual/settings/optimization pages do they work?
Thread Starter
S
(@roode)
How can I see server’s PHP error log?
Yes, manual/settings/optimization pages work.
That depends on your server setup. Often there is a php_errors.log file Edith in the root of your site or in the directory of the fie creating the errors (wp_statistics/includes/log in this case).
You may need to ask your hosting provider.
Thread Starter
S
(@roode)
In log.php file (wp_statistics/includes/log) I see exactly that code in beginning of file:
<script type=”text/javascript”>
jQuery(document).ready(function(){
postboxes.add_postbox_toggles(pagenow);
});
</script>
I wanted host provider and they said I must put “php_flag display_errors On” in htaccess file. I did that but I don’t see any error.
You’ll find that code in a few places, it’s just a bit of JavaScript to enable the controls on the boxes for the page.
Are you using any Farsi date plugins? We’ve had issues with those in the past.
Go through and disable any other plugins your using one at a time and check to see if your statistics display comes back afterwards.
Thread Starter
S
(@roode)
Yes, I use “wp-jalali”. I deactivated that but I have that problem.
Temporarily disable any other plugins you have and see if it functions.
Thread Starter
S
(@roode)
I disabled all plugins and I still have that problem 🙁
Can you go to one of the pages that are not displaying information, view the source code, save it to a text file and send it to me via the contact form on wp-statistics.com?
Go to Statistics->Settings->Overview and select “None” for all of the Widgets to display.
Go to the Overview page again and see if the about box shows up.
Thread Starter
S
(@roode)
I did but I don’t see “about box”
Have you upgraded to 8.1?
check that the following files exist and are the indicated sizes:
11,709 wp-statistics/includes/functions/country-codes.php
1,570 wp-statistics/includes/log/widgets/about.php
3,148 wp-statistics/includes/log/widgets/browsers.php
2,341 wp-statistics/includes/log/widgets/jqv.map.php
4,716 wp-statistics/includes/log/widgets/google.map.php
3,974 wp-statistics/includes/log/widgets/countries.php
4,460 wp-statistics/includes/log/widgets/hits.php
1,476 wp-statistics/includes/log/widgets/pages.php
2,839 wp-statistics/includes/log/widgets/recent.php
1,921 wp-statistics/includes/log/widgets/referring.php
4,602 wp-statistics/includes/log/widgets/search.php
5,529 wp-statistics/includes/log/widgets/summary.php
3,325 wp-statistics/includes/log/widgets/words.php
