• Resolved silverinception

    (@silverinception)


    Hey,

    First of all you rock! πŸ™‚

    I need your help, though. Usually in my webforms I pass a custom tid to getresponse. For example within my forms there is:

    <input type=”hidden” name=”custom_tid” value=”[tid]” />

    I’m using the custom form option in the advanced section of SumoMe. I put the same code of a form I have in the footer section.

    That in the footer section picks up my tid (a variable in my wordpress that changes every time a user visit my site), SumoMe doesn’t πŸ™

    The field is passed to getresponse but the value is unset. That’s the opposite of how the form in the footer works, which properly picks up the cookie.

    The 2 forms are on the same page so that SumoMe should pick up it as well.

    How can I solve that?

    Thanks.

    Rico

    https://wordpress.org/plugins/sumome/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter silverinception

    (@silverinception)

    Well, I thought you’d answer within days, not weeks.

    Even a “Sorry, it can’t be done” kind of answer would be much appreciated.

    Rico

    Plugin Author Sumo

    (@sumome)

    Sorry that its taken a while to get to you.

    We’re in the process of improving our support. if we ever do not get back to you in a reasonable amount of time, please come visit us at our support center where you will definitely get a response.

    http://help.sumome.com/

    Unfortunately we don’t offer support for the Advanced/Custom HTML forms. They were designed via request of developers who needed/wanted more freedom to do forms and to work with Email Service Providers we are not already integrated with. You would need to upgrade to paid support to have one of our developers check your site to see if its a bug or not.

    Thread Starter silverinception

    (@silverinception)

    Better late than never πŸ˜‰

    Thanks for the answer anyway. And congratulations for achieving your appsumo’s goal for 2014!

    Best,

    Rico

Viewing 3 replies - 1 through 3 (of 3 total)

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