Can't Remove Custom Form from Smart Bar

  • Resolved BrownSpaceMan

    (@brownspaceman)


    11 years, 8 months ago

    Everytime I go to the Advanced section in Smart Bar settings it keep the words “Custom Form” in the box. I tried to delete everything but it won’t go away. I click into the box and it shows nothings there and as soon as i click out of it then it shows “Custom Form” word again. I just want to go back to the other appearance.

    HELP!

    https://wordpress.org/plugins/sumome/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Sumo

    (@sumome)

    11 years, 7 months ago

    Howdy. What’s your website URL so we can take a look?

    posi0

    (@posi0)

    11 years, 6 months ago

    I have exactly the same problem and I am not able to fix it

    Any help would be appreciated

    Thanks

    Alfonso Fernández

    paulNivy

    (@paulnivy)

    11 years, 6 months ago

    Hello BrownSpaceMan,

    I’m having the same problem in our website. Was it fixed?

    Please help, too, SumoMe.

    Thanks.

    Plugin Author Sumo

    (@sumome)

    11 years, 4 months ago

    This is usually caused when your theme has a JavaScript or JQuery that doesn’t allow blank input fields and overrides them forcing the fields to populate.

    Sorry that its taken a while to get to you.

    We’re in the process of improving our support. if we ever do not get back to you in a reasonable amount of time, please come visit us at our support center where you will definitely get a response.

    http://help.sumome.com/

    neustorres

    (@neustorres)

    11 years, 3 months ago

    Hello,

    Same problem here. I would appreciate some help. I have no idea how to fix it!

    Thanks,

    Neus

    Plugin Author Sumo

    (@sumome)

    11 years, 3 months ago

    This is caused by a JavaScript in your theme. It might look something like this:

    wp-content/themes/Divi/js/custom.js?ver=2.2

    $et_inputs.live(‘focus’, function(){
    if ( $(this).val() = $(this).siblings(‘label’).text() ) $(this).val(“”); }).live(‘blur’, function(){ if ($(this).val() = “”) $(this).val( $(this).siblings(‘label’).text() );
    });

    This is breaking and bad scripting. You’d need to remove it or change themes.

    neustorres

    (@neustorres)

    11 years, 3 months ago

    Thank you very much. It woul be great help if you can tell me how to find the script and remove it…

    Thanks again,

    Neus

    Plugin Author Sumo

    (@sumome)

    11 years, 3 months ago

    Hey Neustorres,

    Unfortunately there’s no way for me to do that for you. I’d advise contacting the theme creator and asking if they have this code and how to disable it. Some themes may not have this code exactly but something similar.

    You essentially need to go into the scripts and find it. It took us a while ourselves to figure out what scripts cause this issue, This was one that we were able to find.

Viewing 8 replies - 1 through 8 (of 8 total)

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