No notification of chat request.

  • Resolved MemoryShock

    (@memoryshock)


    11 years, 8 months ago

    I just installed and tried to test the free version. The visitor shows up in the “Live Chat” page, but there is no notification sound. Should there not be a ding or other notification? Or am I expected to have this page open all day. (Unacceptable.)

    ALSO: When I accept the chat, an error box pops up on the Live Chat page:
    “A plug-in is needed to display this content…Install plugin.” Clicking on the “Install plugin” gives me no plugins.

    Thank you
    Barry
    http://www.equipmentleasingservice.com/

    https://wordpress.org/plugins/wp-live-chat-support/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WP-LiveChat

    (@wp-livechat)

    11 years, 8 months ago

    Hi Barry

    Is this happening in a specific browser? IE and Firefox will often ask you to install a browser plugin to allow the browser to play the notification sounds when a chat is received.

    Unfortunately at the moment the only way to be notified of a chat is to be on the ‘Live Chat’ page, or to receive email notifications (Available in the Pro version) of when a chat has been initiated. We are looking into other methods to be notified for the near future.

    Kind Regards,
    Jarryd

    AntoniusFX

    (@antoniusfx)

    11 years, 7 months ago

    You do get a load “tring” sound on Chrome, but that is if you are on the active “TAB”. As soon as you on another tab no sound comes through.

    AntoniusFX

    (@antoniusfx)

    11 years, 7 months ago

    You do get a load

    tring

    sound on Chrome, but that is if you are on the active

    TAB

    . As soon as you on another tab no sound comes through.

    Plugin Author WP-LiveChat

    (@wp-livechat)

    11 years, 7 months ago

    Hi there.

    Thank you for bringing this to our attention. We will definitely look into it and fix the issue as soon as possible.

    Kind Regards,
    Jarryd

Viewing 4 replies - 1 through 4 (of 4 total)

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