Website and wp-admin site down after Jetpack plugin installation

  • Resolved Emiliecortes12

    (@emiliecortes12)


    11 years, 7 months ago

    Help! I just went in and had 11 plugin updates. I clicked to updated them all and now my website http://www.emiliecortes.com is down! I am getting the following error message:

    Warning: require_once(/home/content/66/8874466/html/wp-content/plugins/jetpack/class.jetpack.php) [function.require-once]: failed to open stream: No such file or directory in /home/content/66/8874466/html/wp-content/plugins/jetpack/jetpack.php on line 30

    Fatal error: require_once() [function.require]: Failed opening required ‘/home/content/66/8874466/html/wp-content/plugins/jetpack/class.jetpack.php’ (include_path=’.:/usr/local/php5/lib/php’) in /home/content/66/8874466/html/wp-content/plugins/jetpack/jetpack.php on line 30

    Please help!

    The blog I need help with is emiliecortes.com.

    https://wordpress.org/plugins/jetpack/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Ashutosh

    (@ashubetta)

    11 years, 7 months ago

    Hi,

    Just checked your website and I am able to access it. I’m not sure what those errors mean, but you may want to try again.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    11 years, 7 months ago

    If it happens again, I’d suggest deleting the plugin, and installing it again from scratch. It appears that some files were not updated properly when you ran the automatic update.

    Kellyhunt

    (@kellyhunt)

    11 years, 6 months ago

    Hi, did you ever find a solution to the fatal error on line 30 of Jetpack. I have the same problem and I can’t seem to find a solution. Cheers

    Thread Starter Emiliecortes12

    (@emiliecortes12)

    11 years, 6 months ago

    Hey there, I did. I went into the FTP directories on the GoDaddy site (my web hoster) and simply deleted the entire JetPack folder and all its contents. It was a subdirectory under the “Plugins” folder. The website immediately came back up and no problems since! Hope that helps.

Viewing 4 replies - 1 through 4 (of 4 total)

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