i do get the button on the bottom right of my page. but if i click it nothing happens. I have tried disabling all other plugins and changing themes to see if its a conflict. still a no go. no errors on browser console either.
Hi @grex315,
Thanks for posting on the forum.
It’s really strange issue that you are facing.
Its working fine on my test site as displayed in this screenshot http://i.imgur.com/sMRLhky.png
Make sure you are using the latest version of Chat plugin.
Have you made any changes in the plugin files?
Try deleting and reinstalling the plugin.
On clicking the char button is the AJAX request generated and completed successfully?
You can check the AJAX request in the browser console.
Kind Regards,
WPMU DEV
yup. 1.0.8.2. removed and reinstalled the plugin. not seeing any calls in the console when i click on the button on the bottom right of the page. i currently have all plugins disabled and the 2014 theme on right now with no customizition.
ok. I think I found the error. I am getting a 403 forbidden error on chat.js. Had to turn on on every flag in the console to find that guy
Here is a screenshot of the error. Also I believe the soundmanager one belongs to you as well. But it has the wrong path for that file.
View post on imgur.com
Thanks
Hi @grex315,
Thanks for those extra details. Your screenshot shows a different theme, does the same exact error occur in Twenty Fourteen?
Could you let us know more about your server? Are you using NGINX?
Is PHP maybe in safe mode? http://php.net/manual/en/features.safe-mode.php
Could you also let us know the PHP version you’re on just in case that helps spot something?
Thanks,
David
no. I went back and re enabled everything to work on something else when i took the screen shot. I just flipped to the other theme to see if that was causing a conflict. I was getting the same error.
As for the PHP info i am on 5.4.26. Dont believe I have safe mode on. i dont have access to the php.ini file on the host I am currently on. does not look like it form the PHP info screen. I made an info page to show in case you need more info.
http://lalacalamari.byethost7.com/wp/info.php
Its a free host i am using right to stage the site right now. will end up moving it after i get it to a point to take it live. https://ifastnet.com/portal/
i made a another screen shot with the 2014 theme. only plugin enabled is yours.
View post on imgur.com
Hi @grex315,
Thank you for your detailed reply.
I tried to access the following chat plugin javascript file from your site but i couldn’t access it, it displayed 403 Forbidden/Access Denied error message.
http://yoursite.com/wp/wp-content/plugins/chat/js/chat.js
It doesn’t seem the issue with theme/plugin conflict but the issue with your WordPress install or server.
Make sure the chat.js file of chat plugin is readable/accessible. Grant it appropriate permissions if required.
Could you please try using the solutions provided on the following pages to resolve this issue?
http://www.beginwp.com/fix-error-403-forbidden-access-denied-wp-admin-login-page/
http://coolestguidesontheplanet.com/403-forbidden-error-wordpress-htaccess/
http://pcsupport.about.com/od/findbyerrormessage/a/403error.htm
Regards,
WPMU DEV
Thanks for the info. I checked permissions all seem fine. Also went through those guides to check what they had for solutions. I tried doing a new clean install of wordpress as well. Same issue. I am now pretty certain its a host issue. maybe a database issue. I cannot see into the logs or permissions since its a free host.
Hi @grex315,
Thanks for that info! So this is a free server? That could pose a problem, but have you tried contacting the hosting service in this case?
They may be able to provide more details on how to utilize certain plugins, etc? Does the service also fully support WordPress?
Cheers,
David
They do have some restrictions on the account. I will see what they say. Thanks for the support.
Hi @grex315,
That will be nice. Also if you can just test it on another hosting server.
Cheers,
WPMU DEV
just updating. Definitely an issue with the host. Tried on two other hosts and it worked fine. Current host wont provide any support on scripts due to it being a free account.
Thanks again for the great support.
btw also tested with WP 4.0 worked fine there as well.
Hi @grex315,
Sorry that didn’t work out with the free host but really great to hear you had no trouble using with WP 4.0! Thanks for reporting back on all this. 🙂
Cheers!
David
