Plugin Contributor
csonnek
(@csonnek)
Happiness Rocketeer 🚀
Your stats/followers aren’t lost – we just need to reconnect them to your new blog ID. Your site is assigned a unique blog ID that is tied to your site URL when you first connected Jetpack.
If the URL changed anytime between the time you first connected and when you reconnected, the system on our end would recognize the new URL as a new site and would assign a new blog ID – which in turn would appear that you lost all your prior stats and subscribers.
Can you let me know what site you’re having this problem? Once I have that information, I’ll be better able to help.
If you want it to remain private, you can also contact us via this contact form:
http://jetpack.me/contact-support/
Thanks!
Dear Carolyn
Thanks a lot for your the answer. The URL has not been changed but I deactivated Jetpack quickly before I updated wordpress. Maybe the unique ID has been changed in that proces 🙂
The site’s URL is http://www.sustainable.dk.
Thanks a lot
Stefan
Plugin Contributor
csonnek
(@csonnek)
Happiness Rocketeer 🚀
Actually, in your case, your site URL when you first connected Jetpack back in 2012 was “sustainable.dk/nvg/”. If you change the install directory of WordPress or change the Site URL anytime during that period, our servers are not notified of the change. Only a disconnect/reconnect of Jetpack will perform a new check of the site URL.
I have reconnected your stats to your new blog ID – please note that it may take up to a day for the update to be reflected in your Dashboard stats. Please note that your site was not connected to our servers from the time period of 11-June to 17-June, which is why you will see a gap in the stats information.
Also, now that your ID is now tied to your “sustainable.dk” URL, any future disconnects/reconnects won’t make any changes.
I hope that helps! Let me know if you have any questions. Marking as resolved.
