I’m afraid I can’t help but you have just described what is happening to my new website.
I have been running a WordPress site with jetpack for a year with no problems. Setting up new website at different web address right now and have to keep reinstalling every time after I have tried to activate jetpack. Website crashes and shows only white screen with “fatal error ” messages.
Hi there!
It sounds like both of your sites may not have enough memory available to them. Ask your host about increasing the available memory available to WordPress to 48MB or 64MB. Let me know what they say.
Hello Richard. I have asked my host to increase the memory for wordpress and they did, in fact they increased it to 128MB. I went and activated Jetpack and linked it to wordpress.com; however, after doing so, my site (frankchavira.com) shows only white in the browser on any device, just like before. The funny thing is (and the only difference) that this time my dashboard keeps working as normal. I hope you can help me. Thanks
Well, there’s no reason why you’d have that problem with 128MB of memory, that’s more then enough for most WordPress sites! Can you maybe take a look in your PHP error logs to see what the problem is?
I used the debug option in jetpack and I got this:
It looks like your site can not communicate properly with Jetpack.
SELF:
Array
(
[headers] => Array
(
[server] => nginx
[date] => Thu, 22 May 2014 12:23:13 GMT
[content-type] => text/plain;charset=utf-8
[connection] => close
[x-pingback] => https://jetpack.wordpress.com/xmlrpc.php
[expires] => Wed, 11 Jan 1984 05:00:00 GMT
[cache-control] => no-cache, must-revalidate, max-age=60
[pragma] => no-cache
[x-hacker] => Jetpack Test
)
[body] => {“error”:”XML-RPC is not responding correctly ( 500 )”,”error_description”:”It looks like XML-RPC is not responding correctly. Please make sure XML-RPC is turned on for your site and is set up to respond to all content types. You can test this yourself by running the following command from the command line:
`curl -d ‘<methodCall><methodName>demo.sayHello<\/methodName><\/methodCall>’ http:\/\/frankchavira.com\/xmlrpc.php<\/code><\/blockquote><p>The answer should be:<\/p><br />
<blockquote><code><br />
<pre><?xml version=”1.0″ encoding=”UTF-8″?>\n<methodResponse>\n <params>\n <param>\n <value>\n <string>Hello!<\/string>\n <\/value>\n <\/param>\n <\/params>\n<\/methodResponse><\/pre><\/code><\/blockquote>”}
[response] => Array
(
[code] => 400
[message] => Bad Request
)
[cookies] => Array
(
)
[filename] =>
)
</pre>
`
The problem is that I don't know what to do with that information. Thanks for your help.
Howdy,
The reference to a 500 there is that when our servers tried to connect to your site, your site had an internal error that prevented everything from working.
Could you check your error logs and/or ask your hosting company for assistance in finding the error logs. A 500 error should be logged and would give us additional information to the source of the issue.
Cheers!
[Fri May 23 14:23:09 2014] [error] [client 205.201.149.11] PHP Fatal error: Call to undefined function ctype_digit() in /home/chris/www/chrishart.com/wp-content/plugins/jetpack/class.jetpack-client-server.php on line 41
[Fri May 23 14:23:45 2014] [error] [client 205.201.149.11] PHP Fatal error: Call to undefined function ctype_digit() in /home/chris/www/chrishart.com/wp-content/plugins/jetpack/class.jetpack-signature.php on line 124, referer: http://chrishart.com/wp-admin/plugins.php
[Fri May 23 14:24:07 2014] [error] [client 205.201.149.11] PHP Fatal error: Call to undefined function ctype_digit() in /home/chris/www/chrishart.com/wp-content/plugins/jetpack/class.jetpack-client-server.php on line 41
[Fri May 23 14:24:10 2014] [error] [client 100.43.83.140] File does not exist: /home/chris/www/chrishart.com/robots.txt
[Fri May 23 14:24:27 2014] [error] [client 205.201.149.11] PHP Fatal error: Call to undefined function ctype_digit() in /home/chris/www/chrishart.com/wp-content/plugins/jetpack/class.jetpack-client-server.php on line 41
[Fri May 23 14:24:39 2014] [error] [client 205.201.149.11] PHP Fatal error: Call to undefined function ctype_digit() in /home/chris/www/chrishart.com/wp-content/plugins/jetpack/class.jetpack-client-server.php on line 41
[Fri May 23 14:25:30 2014] [error] [client 205.201.149.11] PHP Fatal error: Call to undefined function ctype_digit() in /home/chris/www/chrishart.com/wp-content/plugins/jetpack/class.jetpack-signature.php on line 124, referer: http://chrishart.com/wp-admin/plugins.php
[Fri May 23 14:26:38 2014] [error] [client 205.201.149.11] PHP Fatal error: Call to undefined function ctype_digit() in /home/chris/www/chrishart.com/wp-content/plugins/jetpack/class.jetpack-client-server.php on line 41
If you require assistance then, as per the Forum Welcome, please post your own topic instead of tagging onto someone else’s topic.
Sorry. I am used to the “don’t open a topic if there is already one open” setup. I have exactly the same problem, will repost.
