Other informations about my situation
– It’s a “linux domain”
– when I try to go Settings and I want to change “Pop Up loaded using”, when I confirm appears a message “You have to be authorized to open this page”. The new link showed is
<mysite>/en/wp-admin/admin.php?page=
– I tried to insert ONLY a link page in each test
http://<mysite>/en/?page_id=34
//<mysite>/en/?page_id=34
/<mysite>/en/?page_id=34
<mysite>/en/?page_id=34
/en/?page_id=34
en/?page_id=34
/?page_id=34
?page_id=34
page_id=34
but it doesn’t run ….
Tried on IE and on Firefox
can you provide a link to this site so that I can take a look at this for you?
Also, can you confirm that you are using the default permalinks setup in WordPress, so that this is the exact URL that shows when the page has finished loading?
Thanks
Looking at that page, the site is reporting an internal server error when trying to load the script file associated with the popup plugin:
GET http://www.sciaradesign.com/en/wp-content/plugins/wordpress-popup/popover-load-js.php?ver=3.5.1 500 (Internal Server Error)
Has the plugin been modified at all? If not (which I suspect it hasn’t) do you have access to the server logs to see if there is any more detail there as to what is causing the 500 error?
@dragone1966
Hello there, just chacking in to see what happened with this issue.
Do you have access to your server logs to find out what’s going on?
If not, it would really help if you set WP_DEBUG to true in your wp-config.php.
This might give us some idea of the cause of this issue…
Cheers,
Ari.
Sorry for my delay to write you, but my provider didn’t answer me about your request.
As you wrote, I changed “WP_DEBUG” parameter to TRUE in wp_config.
Thank you
Luca
@dragone1966 if you’ve set WP_DEBUG to true, then next time the same issue occurs you should see some error messages in your screen.
When you do, please copy-paste them here so that we may take a look.
Cheers,
Ari.
I did what you asked me and I received this error
Details page Web error
Message: ‘css(…)’ is null or it’s not an object
Line: 438
Carattere: 21
Code: 0
URI: http://www.sciaradesign.com/en/wp-content/themes/Sciaradesign_3003/script.js?ver=3.5.1
I look for “script.js” but I didn’t find it ….
Instead, now I discover that clicking on the link you can download the script. As you can see line 438 is
var bL = parseInt(submA.css(“border-left”).replace(“px”, “”), 10) || 0;
char 21 is “v” of “var” …..
if you succeed to understand … 🙂
It looks like the script in your theme is hitting the error above and stopping jQuery from running further functions needed for the PopUp to show.
Can you try switching to a different theme temporarily (Twenty Twelve or similar) and see if the PopUp works?
If it does you need to look at fixing the JS error in your theme before PopUp will work.
Hey there, hows things going?
Just wanted to check in to see how you’re going here.
Take care.
Hey there.
We haven’t heard from you in a while, so I just wanted to check in to make sure all was good.
This thread was marked resolved, but please, if you still need help then just respond and open it back up. We can then take it from there. 🙂
Hope you have a fantastic day!
