No Captcha displayed – Tried everything!

Resolved shalzis
(@shalzis)

13 years ago

Hello,
Have been reading through various posts regarding Captcha image not showing up. I have also tried the fixes as suggested (making sure domain names match, and setting permissions for folders to 775), however I still don’t see the Captcha image being displayed.

The link is http://www.innovatussystems.com/contact/

The website is hosted on Windows 2008 server running IIS 7 and PHP 5.2.17.
It was initially hosted on a Godaddy domain and was only recently moved to the present domain which is not in GoDaddy).

I also used a third party redirect tool : Helicon ISAPI_Rewrite 3 lite to get rid of the index.php on the URL names.

Is there something I am missing here? What can I do to get the captcha displaying again? It was working perfectly fine on GoDaddy.

Any help is appreciated. Thank you

Shalini

http://wordpress.org/extend/plugins/si-contact-form/

Viewing 10 replies - 1 through 10 (of 10 total)

Michael J Challis
(@mikechallis)

13 years ago

I will fix it in the next version.

But until then, if you are having problems…
I recommend going back to this version:
http://downloads.wordpress.org/plugin/si-contact-form.3.1.6.3.zip

The instructions how to do it are here:
http://www.fastsecurecontactform.com/revert-to-previous-version

Thread Starter shalzis
(@shalzis)

13 years ago

Mike – Thank you for the update. I will revert to the older version for now. Will post back if I still face issues.
Shalini

Michael J Challis
(@mikechallis)

13 years ago

I suggest you try the latest version 3.1.8.2 or higher to fix this.

Thread Starter shalzis
(@shalzis)

13 years ago

Hello Mike,
You had mentioned going back to using version 3.1.6.3 in your earlier post.

I havent tried it with version 3.1.8.2 yet. So which one do you recommend I try first? or did you want me to try both versions?

Shalini

Michael J Challis
(@mikechallis)

13 years ago

Try 3.1.8.2 because I fixed what I think was causing this issue and many others. If that works, there is no need to install an old version

Thread Starter shalzis
(@shalzis)

13 years ago

Hello Mike,
Updated to 3.1.8.2 and it works now.! Thank you for the quick fix. Your plugin is extremely useful and you have done a great job with it.

I am going to send in a donation.

Thanks again
Shalini

Michael J Challis
(@mikechallis)

13 years ago

Good to hear, thank you

Mike

Thread Starter shalzis
(@shalzis)

13 years ago

Just out of curiosity, could you share what the issue was earlier and what kind of update you were able to make that solved it?

Is it because I used a third party redirect tool or because my website server running on IIS?

Michael J Challis
(@mikechallis)

13 years ago

IIS does not like when there is no document file type in the URL (no .php, .htm, or .html)

The other version had a CAPTCHA that could cause the problem with IIS
I changed it to have .php in this version.

Thread Starter shalzis
(@shalzis)

13 years ago

Great. Thank you for the explanation.

Viewing 10 replies - 1 through 10 (of 10 total)

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