Connection Problem

  • mickey65

    (@mickey65)


    1 week ago

    Stats wont load or display.

    Connection Times Out when trying to connect to monsterinsights

    Cant Run setup wizard due to time-out error

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter mickey65

    (@mickey65)

    1 week ago

    Trying to run the setup wizard and got this

    Sorry, you have been blocked You are unable to access monsterinsights.com

    What can I do to resolve this?

    You can email the site owner to let them know you were blocked. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page.

    Cloudflare Ray ID: a51cf5093c22356f • Your IP: 187.14.235.30 • Performance & security by Cloudflare

    Plugin Support Michelle D.

    (@devmich)

    1 week ago

    Hi @mickey65,

    Thanks for reaching out! I’m sorry for the trouble here.

    We appreciate the heads up about the connection issue. That should be resolved.

    About being blocked, I’ve forwarded the details you shared to our team to help resolve that. We’ll share an update as soon as we have one.

    In the meantime, if you’d like to try the setup wizard from a different network, or with any VPN switched off, let us know if the block page still comes up.

    Thanks!

    Mihai

    (@mceban)

    6 days, 17 hours ago

    Hi @mickey65 ,

    Just following up on Michelle’s reply. The timeouts and the “Sorry, you have been blocked” page were both caused by the same problem on our server yesterday. Our team has fixed it, so your stats and the setup wizard should both work now.

    Please try running the setup wizard again. You don’t need to change anything on your site or switch networks first.

    If you still see an error, please post a screenshot of it here. If it’s the block page again, please include the new Cloudflare Ray ID from the bottom of the page, ahave been blocked” page were both caused by the same problem on our server yesterday. Our team has fixed it, so your stats and the setup wizard should both work now.

    Please try running the setup wizard again. You don’t need to change
    anything on your site or switch networks first.

    If you still see an error, please post a screenshot of it here. If it’s the block page again, please include the new Cloudflare Ray ID from the bottom of the page, and we’ll take another look.

    Thanks!
    Mihai

    Thread Starter mickey65

    (@mickey65)

    1 day, 5 hours ago

    I still get the blocked message each time I try to connect.

    I am tired of wasting time on this.

    I have decided this plugin is NOT worth the time or effort.

Viewing 4 replies - 1 through 4 (of 4 total)

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